German Market | Automotive IT Helpdesk Support

3 semanas atrás


Lisbon, Portugal Bosch Group Tempo inteiro
Job Description

Your contribution to something big: 

  • Respond to all calls, emails and common requests for technical 1st level support
  • Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months
  • Follow defined work instructions and escalation processes for all possible types of incidents
  • Track all incidents in our internal incident management system
  • Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes
  • Input for FAQ and knowledge data base
  • Establish good relationships with colleagues and customers in order to achieve a correct flow of information
  • Willingness to work in the office and/or remote according to business needs

 


Qualifications

What distinguishes you:

  • Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
  • Experience and know-how: Professional experience in a customer facing position would be an advantage
  • Languages: German oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
  • A team player who is 100% service and solutions focused
  • Methodical troubleshooting skills required
  • Working knowledge of SAP would be an advantage
  • Previous experience or affinity with automotive electronics would be an advantage
  • Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure
  • Willingness of taking over responsibility for assigned projects as needed

 



Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen We are looking forward to your application



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