Portuguese native + spanish fluent

2 semanas atrás


Lisbon, Portugal Cross Border Talents Tempo inteiro

Título da Vaga: Especialista de Suporte ao Cliente (Português Nativo e Espanhol Fluente)

Localização: Lisboa, Portugal

Tipo de Vaga: Tempo Integral

Sobre a Cross Border Talents: A Cross Border Talents é uma empresa líder em recrutamento global, especializada em encontrar talentos excepcionais para nossos clientes em diversos setores. Atualmente, estamos à procura de um Especialista de Suporte ao Cliente talentoso e dedicado para se juntar a uma empresa parceira em Lisboa. Se você é apaixonado por ajudar os outros, tem habilidades excepcionais de comunicação e é fluente em português e espanhol, queremos conhecê-lo

Responsabilidades:

  • Fornecer suporte de alta qualidade aos clientes através de diversos canais (telefone, e-mail, chat).
  • Resolver questões e problemas dos clientes de forma eficiente e eficaz.
  • Garantir a satisfação do cliente, oferecendo soluções rápidas e precisas.
  • Manter um conhecimento atualizado sobre os produtos e serviços da empresa.
  • Colaborar com outras equipes internas para melhorar os processos e a experiência do cliente.
  • Registrar e monitorar todas as interações com os clientes em sistemas CRM.

Requisitos:

  • Português nativo, com habilidades de comunicação escrita e verbal excepcionais.
  • Fluência em espanhol, com capacidade de comunicar-se de forma clara e eficaz.
  • Experiência prévia em atendimento ao cliente ou em uma função similar.
  • Excelentes habilidades interpessoais e de resolução de problemas.
  • Capacidade de trabalhar de forma independente e em equipe.
  • Familiaridade com ferramentas de suporte ao cliente e sistemas CRM é uma vantagem.
  • Disponibilidade para trabalhar em horários flexíveis, incluindo fins de semana e feriados, se necessário.

Oferecemos:

  • Salário competitivo e benefícios atrativos.
  • Ambiente de trabalho dinâmico e colaborativo.
  • Oportunidades de desenvolvimento profissional e crescimento na carreira.
  • Formação contínua e apoio no desenvolvimento de habilidades.
  • Local de trabalho moderno e bem localizado em Lisboa.

Como se Candidatar: Se você atende aos requisitos acima e está interessado em se juntar à nossa equipe, envie seu currículo atualizado



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