Portuguese native + spanish fluent
2 semanas atrás
Título da Vaga: Especialista de Suporte ao Cliente (Português Nativo e Espanhol Fluente)
Localização: Lisboa, Portugal
Tipo de Vaga: Tempo Integral
Sobre a Cross Border Talents: A Cross Border Talents é uma empresa líder em recrutamento global, especializada em encontrar talentos excepcionais para nossos clientes em diversos setores. Atualmente, estamos à procura de um Especialista de Suporte ao Cliente talentoso e dedicado para se juntar a uma empresa parceira em Lisboa. Se você é apaixonado por ajudar os outros, tem habilidades excepcionais de comunicação e é fluente em português e espanhol, queremos conhecê-lo
Responsabilidades:
- Fornecer suporte de alta qualidade aos clientes através de diversos canais (telefone, e-mail, chat).
- Resolver questões e problemas dos clientes de forma eficiente e eficaz.
- Garantir a satisfação do cliente, oferecendo soluções rápidas e precisas.
- Manter um conhecimento atualizado sobre os produtos e serviços da empresa.
- Colaborar com outras equipes internas para melhorar os processos e a experiência do cliente.
- Registrar e monitorar todas as interações com os clientes em sistemas CRM.
Requisitos:
- Português nativo, com habilidades de comunicação escrita e verbal excepcionais.
- Fluência em espanhol, com capacidade de comunicar-se de forma clara e eficaz.
- Experiência prévia em atendimento ao cliente ou em uma função similar.
- Excelentes habilidades interpessoais e de resolução de problemas.
- Capacidade de trabalhar de forma independente e em equipe.
- Familiaridade com ferramentas de suporte ao cliente e sistemas CRM é uma vantagem.
- Disponibilidade para trabalhar em horários flexíveis, incluindo fins de semana e feriados, se necessário.
Oferecemos:
- Salário competitivo e benefícios atrativos.
- Ambiente de trabalho dinâmico e colaborativo.
- Oportunidades de desenvolvimento profissional e crescimento na carreira.
- Formação contínua e apoio no desenvolvimento de habilidades.
- Local de trabalho moderno e bem localizado em Lisboa.
Como se Candidatar: Se você atende aos requisitos acima e está interessado em se juntar à nossa equipe, envie seu currículo atualizado
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