Customer Relationship Manager with French
Há 2 dias
Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Short DescriptionJob Title: Customer Relationship Manager
Job Location: Sibiu, Romania
Set up: Hybrid and flexible
This is a 2 year fixed term opportunity for maternity cover.
Why we need this roleThe Customer Relationship Manager is the glue between Colt’s business and Colt’s customers. Providing invaluable support to the French market and sales colleagues with revenue generating activities. Acting as a point of contact for customers post sale and during the life of their service with our business. With a wide range of responsibilities, this is a job for someone that likes to be at the heart of things, enjoys variety, building relationships, solving problems and getting stuff done.
Our primary focus is to support the sales team in bringing new customers into the business, ensuring a seamless onboarding process that makes it effortless for them to engage with us. Once onboarded, we continue to prioritize customer satisfaction and smooth interactions, making their experience with us as frictionless as possible.
We work in close collaboration with various Colt teams to manage the in-life experience of our portfolio of accounts. By fostering strong relationships and building customer intimacy, we aim to thoroughly understand their evolving business needs. This allows us to act as a crucial link between customers, the Sales team, and the wider Colt organization, ensuring all requirements are met.
Our goal is to deliver a high level of customer experience, maintaining excellence in service while adapting to changing business requirements. This customer-centric approach is central to how we operate and helps us stay aligned with both internal goals and client expectations.
What you will do- Understand customer requests and match to Colt’s product offering with sales and SE support.
- Support transactional sales activities, contract renewals and sales projects for dedicated accounts.
- Coordinate pricing, quoting and ordering activities to make sure everything is done fast and accurate.
- Collaborate with other internal teams to create orders that are right-first time, helping customers to get the exact service they need.
- Regularly communicate with customers on the progress of their requests using non-Colt jargon and customer friendly terms.
- Receive and respond to emails from internal and external customers, ensuring efficient management of requests, coordinating with other internal teams to deliver a timely and accurate resolution.
- Initiate and lead in customer meetings, focused on customer management topics.
- Educate customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal.
- Ensure dispute policy is adhered to for invoicing enquiries.
- Support the measurement of customer happiness and drive customer satisfaction upwards.
- Proactive escalation where there is a risk of failure to deliver on the customer expectations.
What we are looking for
- Fluent level of French
- Previous experience in a role that deals with sales and/or customers
- An understanding of networking technologies and products is preferable
- Great written and verbal communications skills
- Good interpersonal and coordination skills
- An ability to influence people at all levels to get what you need for your customers
- A passion for customer experience
- Adaptable to ever changing customer needs
- A role model of Colt’s values
- 2-3-year telecom industry experience is preferable
What we offer:
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
- Flexible working and relaxed dress code
- Two days annually to spend on volunteering opportunities
- Private medical insurance
- Access to a virtual business school for on-going learning
- Business mentoring
-
Lisbon, Portugal Colt Technology Services Tempo inteiroColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Short Description Job Title: Customer Relationship Manager Job Location: Sibiu, Romania Set up: Hybrid and flexible This is a 2 year fixed term...
-
Customer Support with French in Portugal
Há 3 dias
Lisbon, Portugal Smart-Recruitments Tempo inteiroJob DescriptionAre you fluent in French and have strong communication skills? We have exciting job opportunities in Lisbon! Take the next step in your career by working with some of the top global brands.What You Will Do:- Communicate with customers via phone, chat, and email;- Monitor and resolve cases efficiently to ensure quick resolution;- Maintain...
-
Customer Success Manager French Market
2 meses atrás
Lisbon, Portugal ambi.careers Tempo inteiro(We are supporting our client, Companeo, to find a great Customer Success Manager for French Market in Lisbon. Check it out)The company:Companeo is a company established in 2000 and is a market leader in Europe, acting and establishing connections between suppliers and professionals; Companeo's main objective is to simplify your supplier search."Over...
-
Senior Relationship Manager
5 meses atrás
Lisbon, Portugal EXANTE Tempo inteiroAbout the Role We are expanding our Global Sales Force and looking for an established Senior Relationship Manager in multiple locations. The ideal candidate is a highly motivated individual with ambitions for personal success, who enjoys working as a Hunter in a Sales organization, is passionate to offer truly unlimited investment opportunities...
-
French Customer Service
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroFrench Customer Service Representative - Health Managers About the job: Assist our customers across various channels to answer their questions on subscription, billing, technical troubleshooting and other topicsNo previous experience required;French Native or Strong C2Receive incoming calls from customersWelcome and advise customersOffer personalized...
-
Japanese Relationship CRISIT Manager
Há 1 mês
Lisbon, Portugal AxiansPT Tempo inteiroAt AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.This is your opportunity to join an...
-
French Customer Service
Há 2 dias
Lisbon, Portugal Cross Border Talents Tempo inteiroFrench Customer Service, Lisbon, Portugal Cross Border Talents is looking for a French-speaking Customer Service Representative to join our team in Lisbon, supporting a leading company in Website Solutions. This role is ideal for individuals with experience in customer service, tech support, or similar...
-
Customer Service Agent
Há 1 mês
Lisbon, Portugal 1GLOBAL Tempo inteiroWelcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash...
-
Customer Success Manager
5 meses atrás
Lisbon, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Account Manager
3 semanas atrás
Lisbon, Portugal SIXT Portugal Tempo inteiroJob DescriptionDo you want to develop in an international and dynamic company with innovative products? Are you passionate about sales and do you want to decide your salary based on your own performance? Then SIXT is the right place for you! We are looking for a well-qualified Account Manager – Farmer for our SME French market. In this role you will be the...
-
French Customer Advisor
5 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroAs a French Advisor, you will develop your valuable technical skills while gaining a privileged view and know-how about one of the most distinguished companies in the world.You WillAs a French Customer Advisor, you will:- Assist clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential...
-
Enterprise Customer Success Manager
5 meses atrás
Lisbon, Portugal InEvent Tempo inteiroABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...
-
Lisbon, Portugal Smart-Recruitments Tempo inteiroJob DescriptionAs a Customer Service Representative within our Technical Support team, you will play a crucial role in resolving technical issues, ensuring smooth communication with stakeholders, and providing an outstanding user experience. In this role, you will be the first point of contact for customer inquiries. Using your technical and interpersonal...
-
Customer Support role
Há 1 mês
Lisbon, Portugal Cross Border Talents Tempo inteiroBased in Portugal, we are a Human Resources, Recruitment and Training company offering a complete and comprehensive placement service with access to our e-learning platform.The RoleIf you have any of the languages proficient: French/Spanish/German/Dutch/Flemish/Finnish/Swedish/Norwegian and other feel free to reach out. Locations:...
-
Lisbon, Portugal Cross Border Talents Tempo inteiroExciting Opportunity for French-Speaking Customer Support in Lisbon Are you fluent in French and passionate about helping people? We are looking for motivated French-speaking Customer Support Specialists to join our Lisbon team. If you’re ready for a fresh start and eager to grow professionally in a dynamic, international environment, we want to hear from...
-
Travel Advisor with French
2 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroOur clients belong to the top 500 business companies in the sectors of IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company, collaborating with employees from over 29 different nationalities. We offer a great work environment with modern offices, a dynamic and youthful approach, and true career opportunities....
-
Customer Service Representative
4 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroLocation: Lisbon, Portugal Start Date: October 23, 2024 Language Requirement: French Schedule: Monday to Friday (including bank holidays): 2 shifts 07:00 AM to 04:00 PM (Rotational shifts)08:00 AM to 05:00 PM (Rotational shifts) Days Off: Weekends Type of Contract: CDD (Contrat à Durée Déterminée) - 6 months Work Model: onsite Base Gross Salary: 895 ...
-
Senior Project Manager
Há 1 mês
Lisbon, Portugal Acolad Tempo inteiroAcolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1.800 employees...
-
Senior Translation Project Manager
4 semanas atrás
Lisbon, Portugal Acolad Tempo inteiroAcolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over employees supported...
-
Customer service agent in lisbon
4 semanas atrás
Lisbon, Portugal Blu Selection Tempo inteiroAre you interested in helping people to get the most easy and enjoyable customer experience? Would you like to work in the sunny capital of Portugal, Lisbon and provide efficient, quick and friendly service to customers as well as building strong relationships with them? Your responsibilities and impact as Customer Service Agent will be: Assisting customers...
