French Customer Support in Braga

Há 4 dias


Lisbon, Portugal Cross Border Talents Tempo inteiro

Key Responsibilities:

  • Provide exceptional customer service through various channels, including phone, email, and chat.
  • Assist customers with inquiries related to products and services, ensuring their needs are met effectively.
  • Maintain accurate documentation of customer interactions and update records in our system.
  • Collaborate with team members to resolve issues and enhance overall customer satisfaction.
  • Stay informed about products and services to provide accurate information to customers.
  • Participate in ongoing training and team meetings to improve skills and knowledge.

Requirements:

  • Native proficiency in French.
  • Strong communication and interpersonal skills.
  • Previous experience in customer service is preferred.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving skills and a customer-focused mindset.
  • Familiarity with computer systems and customer management software.

Work Schedule:

  • Monday to Saturday: 7:00 AM - 7:00 PM (Rotational shifts of 8 hours per day)
  • Days Off: Fixed Sunday + 1 rotational day off during the week.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive training and development opportunities.
  • Supportive and inclusive work environment.
  • Opportunities for career advancement within the company.
  • Additional perks and incentives.


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