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Job Description:
Providing support to customers by responding to inbound requests and document relevant case information Assisting users with pre-sales, general inquiries, and technical support issues via phone/email/social media channels Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner Skills, Qualifications,
