Partnership Operations Representative

2 semanas atrás


Porto, Porto, Portugal carwow Tempo inteiro
About carwow


We're on a mission to change the way people buy, sell or use a car by creating the world's best online car marketplace.

Since starting our journey in 2011, we've grown to become one of the most trusted comparison sites with over 12 million active users and an 'excellent' Trustpilot rating of 4.7.


carwow is backed by some of Europe's most respected technology, marketplace and automotive investors, with $55 million Series D funding secured in December 2021.

Over 400 carwowers from 25 nationalities work with us in the UK, Germany, Spain and Portugal. One of our goals for 2023 is to become a Top 10 European Start-Up to work for.

Responsibilities:

  • Meeting targeted SLA's (Service level agreements) for all case types via Salesforce and maintaining Salesforce data to ensure efficient workflow
  • Supporting stock management; securing fresh stock from dealerships, helping to set up manual stocklists, bespoke and automated feeds, mapping cars and managing the quality of stock data to ensure stock ratios are kept at the optimum level at all times
  • Set short term discounts and update any dealership pricing
  • Working with CAP to solve vehicle data and pricing issues and keep the configurator up to date and accurate at all times
  • Managing the administration of the onboarding process to ensure effective and efficient onboarding in a timely manner

Requirements:

  • An exceptional written communicator, able to convey complex matters in a simplified way
  • Strong interpersonal skills
  • Good telephone etiquette for dealerfacing conversations
  • Great team player willing to support and assist your internal colleagues
  • Comfortable with technology and using Salesforce to support your workload for maximum efficiency and transparency
  • Highly organised and motivated by working to deadlines and service level agreement targets
  • Motivated by helping dealers to help themselves, use the carwow tools and platform and achieve longterm success
  • Time management focused with excellent planning skills, and able to prioritise your workload effectively
  • Able to think on your feet and multitask to achieve operational excellence
  • To provide feedback and learnings to improve systems and processes as we scale

Benefits
Remote and Hybrid working options: (2 days in the office)

Competitive salary

Equity in the company (share options)

Vitality Private Healthcare

25 days holiday, plus bank holidays and Christmas Eve or an alternative (religious) holiday of your choice

Tech:
The latest core technology (Macbook or Surface)

Remote working:
You'll receive a 'home office allowance' of up to £500/€550 to help get set up with everything you need to succeed at home

Remote working:
New: 'work from anywhere for a month each year' policy in place should you wish to use it

Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies

Learning and development budget

Social:
Company wide collaboration such as bi-weekly product demos, tech lunch's, coffee with the exec sessions, book clubs, social events

‍‍ Refer a friend and get paid

Lunch & learns with internal and external speakers
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