Customer Service Representative
2 semanas atrás
Location:
Lisbon, Portugal (on-site)
Fixed-term contract for 6 monthsSalary:
€1100 base salary + €135 complexity bonus + €120 performance bonus = €1355 gross/monthOur client, a leading global customer experience solutions and technology provider, is looking for Customer Support in fluent Dutch. They offer clear paths for career development, professional support, coaching and mentorship programs, performance-based pay, a global network of lifelong friends, and moreThey provide full training for the role, relocation support, and great benefits.
Work Schedule:
Monday to Friday – 08:00 AM to 08:00 PM (Rotational)
Saturday and Sunday – 08:00 AM to 05:00 PM
Days Off: 2 Days RotationAs a Dutch-speaking Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions.
Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to rapid changes and contribute ideas for improvement.Key Responsibilities:
Respond to customer requests in Dutch via phone, email, chat, social media, and messaging channelsProvide pre-sales, general inquiries, and technical supportMaintain a consistent brand voice in both private and public interactionsEscalate issues to higher support tiers as neededCollaborate with technicians to resolve help ticketsManage an individual ticket queue and follow management directionsWork flexible hours, including evenings, weekends, and holidaysReview and provide feedback on help contentPerform other assigned tasksRequirements:Fluent, verbal and written in Dutch and EnglishExcellent communication skillsCustomer orientation and ability to adapt/respond to different types of charactersRequired language: Dutch#J-18808-Ljbffr
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