Customer Service Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro

Do you speak Romanian, Russian Or Czech fluently? Are you passionate about creating a safe and positive online environment? We're looking for a Customer Support professional to join our Client's dynamic team in Lisbon Play a vital role in supporting a leading technology company that provides mobility services, including vehicle and scooter rentals, car sharing, and food delivery.

Tasks

  • Review and assess escalated cases for potential policy violations or safety concerns
  • Respond to client's customers inquires via phone, helpdesk and live chat
  • Perform outbound calls during the investigation, to collect proofs of their complains, from drivers and customers
  • Provide excellent customer service to riders and drivers, addressing inquiries and concerns effectively, including but not restricted to critical safety cases, demonstrating a great sense of empathy
  • Handle Client's customer's complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions
  • Maintain a deep knowledge of Client services to provide efficient support and proactive suggestions
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information.

Requirements:

  • Be a language whiz Possess a C1-C2 level of fluency in Romanian, Russian Or Czech, along with strong B2 English communication skills (written and spoken).
  • Thrive in a fastpaced environment. You'll enjoy a dynamic, teamoriented, and structured workplace.
  • Be a problemsolver with a heart. A passion for helping others achieve positive outcomes is a plus
  • Maintain composure. You'll encounter sensitive content, and a strong tolerance is essential.

Benefits:

  • Live life to the fullest: Enjoy a generous 22 days of paid vacation to explore vibrant Lisbon and beyond
  • Build your future: Secure a temporary contract for 12 months, with the possibility of permanent employment after 2 years.
  • Peace of mind: Focus on your wellbeing with comprehensive private health insurance included.
  • Smooth transition: We'll support your relocation with flight reimbursement and temporary accommodation.
  • Unlock a new language: Learn Portuguese for free with provided classes
  • Unwind and explore: Discover Lisbon's beauty with water sports, soft trekking activities, and more
  • Join the family: Be part of a supportive, friendly team that values your contribution.


  • Lisboa, Lisboa, Portugal BFV Service GmbH Tempo inteiro

    Position:German Customer Service Representative Location:Lisbon, Portugal Work model:On-site Employment type:Full-time Remuneration:Base salaryDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your...


  • Lisboa, Lisboa, Portugal BluSelection Tempo inteiro

    Customer Service Representative (Flemish/Dutch Speaker) Quality of consumer service has become crucial in todays economy. As a customer Service Representative you will be appointed to one of Europe's major companies and provide support in daily costumer care.Your responsibilities and impact as a Customer Service Representative will be: Answering incoming...


  • Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and email Develop your knowledge continuously to...


  • Lisboa, Lisboa, Portugal Top Union Careers Tempo inteiro

    If you are a highly communicative individual with a passion for delivering exceptional customer service, then this job opportunity is tailor-made for you. We are looking for skilled Customer Service Representative fluent in German or Dutch to collaborate closely with a globally operating company.This presents an incredible opportunity for ambitious young...


  • Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your...


  • Lisboa, Lisboa, Portugal careerxtra Tempo inteiro

    Job Opportunity: German-speaking Customer Service Representative We are collaborating with a leading client to recruit a German-speaking Customer Service Representative to join their team in Lisbon. This role offers a blend of on-site and hybrid remote work, providing flexibility and a dynamic working environment. Position: Customer Service...


  • Lisboa, Lisboa, Portugal Bfv Service Gmbh Tempo inteiro

    Position: German Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Handle all incoming contacts from bank clients (ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, transactions, complaints) via phone and emailDevelop your knowledge continuously to...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer Service Representative for Spotify - French speaker in Porto Are you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with French What is waiting for you:Work location:Porto – one of the best and sunniest places to live in Europe; Full relocation support...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Lisbon-based German-speaking Customer Representative to join their teams in Lisbon.Position: Customer Service RepresentativeLocation: Lisbon, PortugalWork model: On-siteEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.David...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Quality of consumer service has become crucial in todays economy. As a customer Service Representative you will be appointed to one of Europe's major companies and provide support in daily costumer care.Your responsibilities and impact as a Customer Service Representative will be: Answering incoming queries from customers Identifying issues and provide...


  • Lisboa, Lisboa, Portugal Recipharm Tempo inteiro

    Role involves active management of several client accounts within a specific region, including the set up and amendment of customer master data, processing orders, shipments, complaints, and queries.Responsible for storage and organization of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.When required, support...


  • Lisboa, Lisboa, Portugal Recruitment Apple Lovers Tempo inteiro

    Recruitment Apple Lovers is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office. Position: Customer Service Representative with Turkish Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES:Provide...


  • Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Customer Service Representative for their Lisbon office.Position: Customer Service Representative with TurkishLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Provide support to...


  • Lisboa, Lisboa, Portugal Manpowergroup Tempo inteiro

    MANPOWERGROUP Portugal, Líder mundial em serviços de Recursos Humanos, encontra-se a recrutar um Customer Service Representative (m/f) para prestigiado Cliente localizado no distrito de LisboaResponsabilidades:Fornece aos clientes informações sobre produtos e serviços e resolve problemas associados. Atrai clientes. Abre contas de clientes e regista as...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Customer Service Representative for Spotify French speaker in PortoAre you looking for your next career move working in the music area? Teleperformance is recruiting a Customer Service Representative for Spotify with FrenchWhat is waiting for you:Work location: Porto – one of the best and sunniest places to live in Europe;Full relocation support (flight...


  • Lisboa, Lisboa, Portugal GIGROUP Tempo inteiro

    We are looking for dynamic people, who speak both english and portuguese. If that is you, then we might have a perfect job for you. This job would be for an office in Lisbon, for a position of customer service representative for a Portuguese technology company.Requirements: Portuguese and English C Experience in customer service (preferential) Willing to...


  • Lisboa, Lisboa, Portugal Binance Tempo inteiro

    Portugal, Lisbon / Full-time: Remote / Customer SupportBinance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced,...


  • Lisboa, Lisboa, Portugal Manpower Portugal Tempo inteiro

    A Manpower encontra-se a recrutar Customer Service Representative (m/f) para prestigiado cliente situado em Oeiras.DUTIES AND RESPONSABILITIES:Inputs orders received from internal and external customers;Process sales invoicing in accordance with established procedures and standards;Handles internal and external customer inquiries, claims and complaints;...


  • Lisboa, Lisboa, Portugal Manpower Portugal Tempo inteiro

    A Manpower encontra-se a recrutar Customer Service Representative (m/f) para prestigiado cliente situado em Oeiras.DUTIES AND RESPONSABILITIES:Inputs orders received from internal and external customers;Process sales invoicing in accordance with established procedures and standards;Handles internal and external customer inquiries, claims and complaints;...