![Guestcentric](https://media.trabajo.org/img/noimg.jpg)
Customer Success Representative
2 semanas atrás
their customers and on all digital platforms.
We are extremely proud that GuestCentric was featured on the Skift Travel Tech 250. A report that selected the 250 travel tech companies that are shaping the modern-day travel experience.
The development of such software requires special people who love creative, challenging, and fast-paced environments.
We operate at a high energy level, and we value work/life balance, delivering fantastic products, world-class customer service, and making a difference in the world of travel.
Position:
We are looking for a Customer Success Representative (full-time) to our Lisbon office.
Main focus:
- Help customers accelerate full product deployment and utilization.
- Earn and sustain customer loyalty to Guest Centric services.
- Nurture references and identify new business opportunities.
- Source customer insight and distribute knowledge in the company.
What will be my responsibilities?
- Master in detail the functions and features of GuestCentric System.
- Master in detail the help desk and delivery processes.
- Work closely with a team of customer success representatives and account managers.
What will be my tasks?
- Assist in customer training, deployment and adoption of GuestCentric product Suite.
- Manage high volume of help tickets and customer calls.
:8:00 AM to 7:00 PM (Lisbon Time)
Requirements:
- Strong written and verbal English communication skills
- Strong organizational skills, and the ability to work under pressure.
- Technology driven
- Data driven
- Start date in 1 Month, would be valued.
- One year of support experience would be valued.
- Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
- Strong work ethic; selfdirected and resourceful.
- Positive: proactive and keen to learn new things.
- Selfmotivated and able to work independently without daily supervision.
A plus
- Some knowledge/ experience on Channel Manager/management.
- Confidence with a CRM and other such tools.
- Do you think you are the right person?If so, let's check who we are_
Other information:
What we offer:
- Hybrid working model
- Opportunity to work with a worldwide team (and in a fastpaced environment)
- A great career plan
- Competitive salary
- Great teammates
- Health insurance
- Fun time at team buildings
- Free coffee, tea and fruit in the office
- Birthday dayoff
- Discounts in gym membership
- Family and childrenfriendly policies
- Use of MacBook laptops
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