Account Support Manager

1 semana atrás

Oeiras, Lisboa, Portugal Hewlett Packard Enterprise Tempo inteiro
Account Support Manager

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work.

We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We're solving the world's most complex challenges, and our people are at the forefront of progress.

In a Sales role at HPE, you'll play a part in building the future - one big idea at a time.

You'll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you'll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

At HPE we believe in bold moves, the power of "Yes we can", and being a force for good. Our work thrives on differences, fuelling creativity to give our customers all they deserve. But our work is far from over. We continuously push for better.

We empower our team members to make an impact on our business and in the world while fostering a culture unconditionally inclusive.

Whether you're looking for an internship or to start your professional career, at HPE you'll be in a position to create and collaborate on projects that challenge and inspire you.

On a typical day as an Account Support Manager, you would:

  • May act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations.
  • May seek advice in order to make decisions on complex business issues.

_ Main Responsibilities:
_

  • Integrate technical knowledge and business understanding to create. solutions for customers.
  • Resolve single
- and cross-technology incidents independently. Work with team members to resolve unusually complex or cross-technology incidents.

  • Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
  • Identify additional services that could lead to future service revenue growth.
  • Provide technical consulting during contract renewal discussions.
  • Build and maintain strong relationship up to senior management level in assigned accounts.
  • Design and deliver support solutions using specific industry knowledge and expertise.
  • Assist in managing delivery of industry support solutions.
  • Lead Customer Expectation management as part of escalation process.
  • Lead crossteam or large programs/projects.
  • Coach or guide junior consultants.

_ Education and Experience Required:
_

  • Bachelor's degree preferred or Associate degree holder (technical field) with 5 7 years working experience in related fields desired.

_ Knowledge and Skills:
_

  • Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
  • Broad knowledge of corporate organization, job, and policies.
  • Comprehensive business, technical or functional knowledge at an expert level.
  • Communicate tactfully with diplomacy up to senior management levels within an organization.
  • Active listening skills and ability to adjust messages to audience level.
  • Problemsolving skills (proactive, reactive and creative).
  • Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
  • Wellversed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
  • Provide suggestions for operational efficiencies.

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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