Cash Management Client Support Officer

1 semana atrás

Lisboa, Lisboa, Portugal BNP Paribas Tempo inteiro

About the job
To be the single point of contact to our Corporate Clients for all their Cash Management requests from the account opening on, ensuring high client satisfaction, while protecting the bank interest

Your Main Activities Are
Provide Corporate and Institutional Banking (CIB) clients with a first line entry point for support in their post-sales and post trade activities

Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions

Manage client's expectations and to be responsible for providing the client with the appropriate answer within a timely manner

Report and handle any incidents, complaints and claims according to procedures and policies in place

Profile and Skills to Success
High School

Up to 2 years of experience in Economy / Finance and/or Management

Advanced level of English, both written and oral

Knowledge in

  • CRM Tools
  • MS Office Pack (Word, Excel, Powerpoint and Outlook)Attention to detail / rigor
Organisational skills

Client focused

Ability to collaborate / teamwork

Resilience

Creativity and innovation / problem solving

LI-Hybrid

Why joining BNP Paribas?
-
Leading banking institution


BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.

It has a presence in 65 countries, with around Employees - including more than in Europe.
-
Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country.

Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

-
International reach


Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.

BNP Paribas holds key positions in its three core operating divisions:

Retail Banking

, a division that brings together all of the Group's retail activities and specialised business lines

Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services.

Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional client.
-
Diversity and Inclusion commitment
-
Commitment towards work/life balance


At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest.

We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally.

Only through this balance we may all be at our best while working.
-
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment.

To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.


  • In case you are selected for this role, further documentation will be requested to support your hiring process.

PRIMARY LOCATION

PT-11-Lisbon

JOB TYPE

Standard / Permanent

JOB

CUSTOMER RELATIONSHIP MANAGEMENT

EDUCATION LEVEL

Secondary Education

EXPERIENCE LEVEL

Beginner

SCHEDULE

Full-time

REFERENCE

2305GMOCM15072

APPLY
***- (

REF:
2305GMOCM15072)

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