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Helpdesk Technician

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Lisboa, Lisboa, Portugal Madiff Tempo inteiro

Diagnosing and/or resolving anomalies related to various technological bases, particularly computer systems (software and hardware) reported by local usersAssisting users in the use of computer equipment (printers, video conferencing rooms)Collaborating in the implementation of technological projects and new equipmentSupervising equipment and technologies to maintain process control standards, security, and product qualityCommunicating with various stakeholders of diverse profiles (Management, Directors, Business, Engineering, etc.)Requirements Bachelor's degree in IT fieldOver 3 years of experience in Field Support (first-line user support on-site)Experience in diagnosing and/or resolving anomalies related to various technological bases, including computer systems (software and hardware) reported by local usersAbility to understand various systems and equipment, their functionalities, and how they fit into an ecosystemStrong communication and teamwork skillsProactive in proposing solutions to problemsProactive in suggesting improvements to platforms and/or tools to enhance day-to-day workAbility to adapt communication to various stakeholders encountered in daily interactions (Management, Directors, Business, Engineering, etc.)

Availability to participate in on-call prevention activitiesAttractive and transparent remuneration systemProfessional development in an international environment#J-18808-Ljbffr