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Customer Advisor for Retail Project

3 meses atrás

Lisboa, Lisboa, Portugal Webhelp Tempo inteiro

Location

  • Lisbon, Portugal
    Language
  • Danish***
    Description:
    Why joining us


Do you want to live a rewarding career, on behalf of the world's most exciting travel community? Join our multicultural team and make a real impact on our client's business every day.

We're bringing on board a Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match.

Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.


What you'll be doing at Webhelp
As a
Danish-Speaker Customer Support Advisor for a Retail project,** you will:

  • Communicate efficiently with customers through a variety of channels (voice and/or written)
  • Identify, understand and deflect customers' purchase hesitancies
  • Identify and act on opportunities to upsell and crosssell
  • Retain the customer and reduce return rates
  • Have awareness and Knowledge about client's products
  • Advise products on customerspecific needs

We'll be a great match if you:


  • Have a high level of Danish (written and oral) and fluent in English (B2):
-
Have at least 6 months of experience in sales through service:

  • Have excellent verbal and written communication skills coupled
  • Have knowledge of retention and flexibility
  • Have effective communication and argumentation and are objectivedriven

What we offer you:

  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • A Bring a Friend Program with attractive incentives
  • Private Health Insurance from day
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more
  • We promote intercompany mobility to work at any of our sites around the world
  • Relocation package and accommodation guaranteed (for 12 months)
  • Workplace
    :Work in Office in Lisbon, Portugal
"Working at Webhelp has been a rewarding experience, full of challenges and many positive comments from our customers. I like being myself in the personalized and quality service I provide." -
Samantha Oliveira - Customer Advisor

Who we are

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.
By choosing Webhelp,** you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.


Join us at
Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.


If this sounds like you, join us

Webhelp is an equal-opportunity employer.