![TD SYNNEX](https://media.trabajo.org/img/noimg.jpg)
Cloud Business Support Specialist
2 semanas atrás
Job Posting Title:
Cloud Business Support Specialist
eCommerce environment
TDSYNNEX offers several eCommerce solutions to allow its customers to purchase manage and resell Software products and Cloud Services. These solutions include online configuration and ordering tools, but also an integrated solution (e-business). TDSYNNEX sells over 1Billion USD software through these eCommerce solutions.
Our latest releases include a marketplace for Cloud Services, a White Labelled eCommerce solution, and an API platform for both customers and vendors.
Job Purpose
The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TDSYNNEX owned Shared Service Center outsourced to service partners in EMEA.
The Business Support Analyst will work directly with our Operations Support team and in constant contact with countries and stakeholders.
She /he will work with management, local sales teams, internal departments, platforms owners, IT teams, customers and vendors to gather and analyse information and make recommendations.
An important role for this will be to work closely with TDSYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users, End Users, and Customers.
The consultant will also work closely with vendors to ensure appropriate understanding, documentation, and use of their platforms as applicable.
Responsibilities:
- Mapping of process flows across Operations teams: the collection, documentation and analysis of data, the identification of process gaps and support of process improvement initiatives to increase operational efficiencies.
- Conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints.
- Proactively monitor cloud resources and identify potential performance bottlenecks.
- Document all process accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and uptostandard across locations within regional scope.
- Ensure appropriate training and selfactualization of skills for all staff for new processes or with outsourced parties.
- Ensure relationship with countries and other stakeholders under excellency metrics.
- Review KPI's and SLA's and work upon them to keep the expected metrics.
- Proactively monitor cloud resources and identify potential performance issues.
Knowledge Skills and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Experience in a technical support or operations role, preferably with cloud technologies is a plus, but not mandatory.
- Ability to work autonomously and independently.
- Strong analytical and problemsolving skills with a demonstrated ability to diagnose and resolve complex technical issues.
- Comfortable working in an international result driven project organisation.
- Technical Knowhow tools such as: SAP, MS office products, hardware, and operating systems as well as monitoring tools, etc is a plus.
- Significant experience working with large multinational accounts.
- Written and oral communication and presentation skills in English language, additional European languages being a plus.
- Excel advance knowledge considered a plus but not mandatory.
Benefits:
We foster a collaborative and growth-oriented work environment that values innovation and professional development.
- Occasionally travel within Europe.
- Opportunity to work in a fastpaced and dynamic environment alongside industry experts.
- Gain experience with cuttingedge cloud technologies and best practices.
What's In It For You?
-
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
-
Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
-
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
-
Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
-
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
-
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiative
-
Cloud Business Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal TD SYNNEX Portugal, Lda Tempo inteiroJob Posting Title: Cloud Business Support SpecialistJob DescriptioneCommerce environmentTDSYNNEX offers several eCommerce solutions to allow its customers to purchase manage and resell Software products and Cloud Services. These solutions include online configuration and ordering tools, but also an integrated solution (e-business). TDSYNNEX sells over...
-
Cloud Business Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal TD SYNNEX Portugal, Lda Tempo inteiroJob Posting Title: Cloud Business Support SpecialistJob DescriptioneCommerce environmentTDSYNNEX offers several eCommerce solutions to allow its customers to purchase manage and resell Software products and Cloud Services. These solutions include online configuration and ordering tools, but also an integrated solution (e-business). TDSYNNEX sells over...
-
German-Speaking Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
-
Cloud Field Business Support
4 semanas atrás
Lisboa, Lisboa, Portugal Adecco Prestação de Serviços Tempo inteiroWe are recruiting Cloud Field Business Support (M/F) for Lisbon. RESPONSIBILITIES: Responsible for execution of the end-to-end deal operational process / quote-to-cash process: select deal motions based on complexity and thresholds including RISE with the offerings. Processing customer requests for deal offerings and completing the required inputs...
-
Cloud Field Business Support
3 meses atrás
Lisboa, Lisboa, Portugal Adecco Prestação de Serviços Tempo inteiroWe are recruiting Cloud Field Business Support (M/F) for Lisbon. RESPONSIBILITIES: Responsible for execution of the end-to-end deal operational process / quote-to-cash process: select deal motions based on complexity and thresholds including RISE with the offerings. Processing customer requests for deal offerings and completing the required inputs...
-
Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiroA Randstad é a empresa número 1 no setor de recursos humanos a nível mundial e líder em Portugal. Com presença em todo o país, conta com oportunidades de emprego para diferentes setores de atividade, como indústria, serviços de apoio ao cliente e vendas, tecnologias da informação, finanças e banca, hotelaria, turismo e restauração, recursos...
-
Cloud Field Business Support
2 semanas atrás
Lisboa, Lisboa, Portugal Adecco Tempo inteiroWe are recruiting Cloud Field Business Support (M/F) for Lisbon.RESPONSIBILITIES: Responsible for execution of the endtoend deal operational process / quotetocashprocess: select deal motions based on complexity and thresholds including RISE with the offerings. Processing customer requests for deal offerings and completing the required inputs(Harmony/CRM...
-
Cloud Sales Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Arrow Electronics Tempo inteiroPosition:Cloud Sales SpecialistJob Description:Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology...
-
Cloud Sales Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Arrow Electronics Tempo inteiroPosition:Cloud Sales SpecialistJob Description:Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology...
-
Sales Specialist, Cloud
2 semanas atrás
Lisboa, Lisboa, Portugal Arrow Electronics, Inc. Tempo inteiroPosition:Sales Specialist, CLoudArrow's enterprise computing solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology manufacturers and their...
-
Technical Support Specialist Ii
2 semanas atrás
Lisboa, Lisboa, Portugal PagerDuty, Inc. Tempo inteiroPagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit ourcareers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts Technical Support Specialist II Job Description PagerDuty is looking for Technical Support professionals with 2 to 5 years of...
-
Cloud Sales Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment has partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. We're looking for a Hebrew-speaking client-facing Cloud Sales Specialist able to drive sales opportunities.Position: Cloud Sales SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base...
-
Marketing Cloud Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal VML Tempo inteiroWho We Are:At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part...
-
Cloud Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroCloud Specialist (m/f) - Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in...
-
Cloud Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Match Profiler Tempo inteiroCloud Specialist (m/f) - Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in...
-
Marketing Cloud Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Vml South Africa Tempo inteiroAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy,...
-
Cloud Software Support Specialist With Spanish
2 semanas atrás
Lisboa, Lisboa, Portugal Acronis Tempo inteiroAcronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Cloud Software Support Specialist who is ready to join our mission in creating a #CyberFit future In this role you will be...
-
German-Speaking Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...
-
Customer Support For Microsoft Cloud
2 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroCustomer Support for Microsoft Cloud – French speakerAre you ready to be a Microsoft's Cloud ambassador? Join our team as Customer Support for Microsoft CloudThrough customer support, your role will be to engage with a range of Cloud partners. Accelerate Cloud competency attainment, sales reach and frequency, while representing Cloud Enablement Desk. On a...
-
Cloud Operations Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Sage City Tempo inteiroJob Details:Cloud Operations Specialist Full details of the job. Job Title Job Title Cloud Operations Specialist Job Description Job Description The Cloud Operations DevOps teams are responsible and accountable for Sage's online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their...