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Tech Sales Support
3 meses atrás
7th August: French
Contact:
@-
- Shift: Monday till Saturday (including bank holidays):08:00 AM to 07:00 PM (Rotational shifts)
Tasks:
Customer Interaction:
Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
Customer Satisfaction:
Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
Customer Service:
Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
Sales Support:
Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals:
Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management:
Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Confidential information:
the name of the client should not be revealed
Profile:
French C2 or Italian
English B2
Benefits:
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance
