Technical Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Bedrockstreaming Tempo inteiro

Unlock the Future of Streaming Tech

At Bedrock, we're shaping the standards of streaming tech in Europe. As a Technical Customer Support Specialist, you'll play a crucial role in ensuring our customers receive exceptional technical support and assistance. You'll be responsible for resolving technical issues, answering product-related questions, and providing top-tier customer service to our clients.

Main Responsibilities:

  • Resolve technical issues and answer product-related questions
  • Provide top-tier customer service to clients
  • Work closely with the team and manager to find areas of improvement within our product and services

What We're Looking For:
  • Solid experience in customer relations/after-sales service (ideally in a technical web environment or in the VOD sector)
  • Ability to communicate and adapt to different interlocutors
  • Good level of technical English and fluency in speaking
  • Bring proposals, be curious from a technical point of view, and able to suggest workaround solutions
  • Have the desire to pass on knowledge
  • Be organized and have an eye for detail
  • Analyze technical issues
  • Endowed with interpersonal skills

Life at Bedrock:
  • Join a friendly and close-knit team in a fast-growing tech company with more than 10 years' experience
  • Work flexibility and brand new office spaces with a great location
  • Top-notch tech expertise: documentation, support, R&D, management seniority
  • Work Evolutions & opportunities within the company, as well as training
  • Strong human connections: Last Friday Talks, Demo, Meet Up, Roadshows


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