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Customer Experience Agent
5 meses atrás
Your responsibilities and impact as a Customer Experience Agent will be:
- Processing product/service issue
- Working with the help of various communication channels (email, chat, phone)
- Establishing customer loyalty by proposing solutions to the problem
- Collecting and analyzing customer feedback after processing the requests.
- Reporting customer complaints
- Collaborate with team members to generate quick and effective solutions.
- Excellent verbal and written language skills.
- German native speaker (C1 minimum).
- English skills B2
- Portuguese work permit or EU passport
- Availability for one year
- No previous experience required
- Willingness to learn and help
- Solution oriented and result driven attitude
- Ability to explain facts in an understandable way
- Passion for providing clients with an excellent experience
- Type of contract: a long term fixed term contract, renewable every year
- Working hours: full time (40h/week)
- Monday to Friday, availability to work between 7am 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
- Salary conditions (*) – 2 options:
- Including free accommodation (shared flat, all bills included): 950€ gross/month
For international candidates:
- Reimbursement of your initial flight expenses after 9 months
- Airport pick up
- Yearly two way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
What should you expect from living in Lisbon?
- A colourful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy go lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration.
Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.
Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for youFeel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
