Customer Experience Agent

2 meses atrás


Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

At Job Squad, we're looking for a talented Customer Support Agent to join our team. As a Customer Support Agent, you will play a crucial role in delivering exceptional service to our clients across Europe.

The Role

As a Customer Support Agent, your key responsibilities will include:

  • Handling incoming calls and emails from clients
  • Resolving issues related to ID and T-PIN, Postbank app setup, card blocking/unblocking/exchange, safety, and transactions
  • Utilizing tools, processes, and methods to solve issues
  • Ensuring excellent client service is delivered

Ideal Profile

  • You possess native-level Danish language skills and fluency in English (B2)
  • Previous experience in customer care is an advantage, but not mandatory
  • You have a good understanding of computer handling skills
  • Excellent problem-solving skills with the ability to research and identify the right information
  • Strong communication skills and a service-oriented, professional, and thorough approach

What's on Offer?

  • Health Insurance & Life Insurance & Family Plan (Spouse and Children)
  • Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
  • Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  • Performance bonuses
  • Development opportunities (move to another project, team leader, quality analyst, HR department)
  • Social events


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