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Technical Consultant
3 meses atrás
Job title: Technical Consultant
You will work with Healthcare Information Systems (HCIS) Implementation team which provides implementation and post-installation remote and on-site technical support to Customers using HCIS solutions.
The Technical Consultant will provide technical support to Philips Solutions. This includes, but is not limited to, Installations, maintenance, repair, and other associated activities at customer's premises in Iberia.
Your role:
- Provide remote and on-site technical support to the project team.
- Act as technical lead for small and medium implementations and manage escalations to the respective team.
- Remote monitoring. Being able to understand alerts generated by our systems, opening a ticket incident in case needed and providing support to close the incident if possible.
- Third party ticket communication: To be responsible to communicate incidents to our service partners either by mail or using dedicated platforms available for that purpose.
- Set the highest standards for customer communication and documentation/paperwork.
- Actively adhere to company Working Practices and Health & Safety guidelines.
- Ensure smooth transition to support projects since a technical point of view.
- A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.
You're the right fit if you have :
- Experience of PACS and/or RIS health products desirable,
- Knowledge on integration using standards like HL7, DICOM, Web services, etc.
- University degree
- Native in Portuguese& Spanish also fluency in English
- Experience in Oracle or SQL databases , Windows based operating systems and remote support software.
- Excellent communication and interpersonal skills.
- Ability to develop technically as the products evolve
- Enthusiastic and strong sense of team spirit.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
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