Resolve Customer Support
3 semanas atrás
Worten, marca de retalho de eletrónica da Sonae, somos, no nosso ADN, uma empresa digital, com lojas físicas e um toque humano e líderes de mercado na nossa área de negócio.
Temos como missão levar o melhor da tecnologia (e não só) a todos os consumidores.Com o maior site de e-commerce do País e mais de 240 lojas em Portugal e Espanha, continuamos sempre próximos dos clientes, disponibilizando preços baixos, atendimento personalizado, variedade de produtos e também de serviços, com vista a corresponder às suas necessidades e expectativas.
Sempre
A Direção Technical Operations promove a liderança dos serviços de eletrónica, eletrodomésticos e todos os serviços para casa, contribuindo para a fidelização dos clientes e para a diferenciação da proposta de valor da empresa.
Na Worten promovemos uma cultura de inovação, diversidade, partilha, transparência e trabalho em equipa porque acreditamos que desta forma atingimos melhor resultados
O teu dia-a-dia:
- Realizar contactos telefónicos, mensagem e correio eletrónico para Clientes individuais
Prestar informações sobre bens de consumo eletrónico, serviços (instalações, configurações, etc.) e produtos acessórios (seguros, garantias, etc.)
Efetuar o Atendimento Telefónico ao Cliente ou Potencial Cliente
Contactar com vários intervenientes (reparadores, lojas e fornecedores)
Apresentar via telefónica de orçamentos sobre reparações de bens de consumo eletrónico
Identificação de problemas/dúvidas/reclamações e o seu tratamento dentro das orientações da empresa
Identificar falhas e propor ações de melhoria
Produção de relatórios inerentes às funções.
- Formação académica de 9.o ano (mínimo) ou Secundário
Domínio de Word, Excel e outras ferramentas do Office
Valorizada experiência relevante na atividade de atendimento ao cliente ou Contact Center, especialmente pós-venda e/ou retalho
Forte orientação para as tarefas e cliente
Atitude dinâmica, pró-ativa, senso de urgência, comprometido e dinâmico (capacidade de se adaptar à mudança)
Boa capacidade de comunicação e argumentação com o cliente
Capacidade de análise, comunicação e para estabelecer relações interpessoais.
Remuneração fixa variável associada ao desempenho na função
Horário híbrido, de segunda a sexta-feira com folgas ao fim-de-semana
Atribuição de telemóvel e pacote de comunicações após efetivação
Seguro de viagem
Seguro de vida e de saúde após efetivação
Práticas de Work Life Balance, nomeadamente 2 dias de férias extra, incentivo aos estudos através da possibilidade de atribuição de bolsas, entre outras
Práticas de Diversidade e Inclusão
Oportunidades de crescimento através de Formação inicial e contínua adequada às tuas necessidades e objetivos
Vantagens todo o ano em diversas áreas e parceiros.
Sabe mais na área de benefícios e vantagens.
Direto ao que precisas? Candidata-te já
Direto ao que precisas? Candidata-te já
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