Resolve Customer Support

3 semanas atrás


Lisboa, Lisboa, Portugal Worten - Equipamentos para o Lar, S.A. Tempo inteiro
Resolve Customer Support (M/f) Service-Center - Amadora

Worten, marca de retalho de eletrónica da Sonae, somos, no nosso ADN, uma empresa digital, com lojas físicas e um toque humano e líderes de mercado na nossa área de negócio.

Temos como missão levar o melhor da tecnologia (e não só) a todos os consumidores.

Com o maior site de e-commerce do País e mais de 240 lojas em Portugal e Espanha, continuamos sempre próximos dos clientes, disponibilizando preços baixos, atendimento personalizado, variedade de produtos e também de serviços, com vista a corresponder às suas necessidades e expectativas.

Sempre


A Direção Technical Operations promove a liderança dos serviços de eletrónica, eletrodomésticos e todos os serviços para casa, contribuindo para a fidelização dos clientes e para a diferenciação da proposta de valor da empresa.

No Technical Service Center dedicamo-nos à intervenção técnica de equipamentos eletrónicos, provenientes das lojas. A nossa equipa especializada responde às necessidades dos clientes, utilizando as mais recentes tecnologias e ferramentas de reparação.

Na Worten promovemos uma cultura de inovação, diversidade, partilha, transparência e trabalho em equipa porque acreditamos que desta forma atingimos melhor resultados

O teu dia-a-dia:
  • Realizar contactos telefónicos, mensagem e correio eletrónico para Clientes individuais
    Prestar informações sobre bens de consumo eletrónico, serviços (instalações, configurações, etc.) e produtos acessórios (seguros, garantias, etc.)
    Efetuar o Atendimento Telefónico ao Cliente ou Potencial Cliente
    Contactar com vários intervenientes (reparadores, lojas e fornecedores)
    Apresentar via telefónica de orçamentos sobre reparações de bens de consumo eletrónico
    Identificação de problemas/dúvidas/reclamações e o seu tratamento dentro das orientações da empresa
    Identificar falhas e propor ações de melhoria
    Produção de relatórios inerentes às funções.

O que procuramos:

  • Formação académica de 9.o ano (mínimo) ou Secundário
    Domínio de Word, Excel e outras ferramentas do Office
    Valorizada experiência relevante na atividade de atendimento ao cliente ou Contact Center, especialmente pós-venda e/ou retalho
    Forte orientação para as tarefas e cliente
    Atitude dinâmica, pró-ativa, senso de urgência, comprometido e dinâmico (capacidade de se adaptar à mudança)
    Boa capacidade de comunicação e argumentação com o cliente
    Capacidade de análise, comunicação e para estabelecer relações interpessoais.

O que oferecemos:
Remuneração fixa variável associada ao desempenho na função
Horário híbrido, de segunda a sexta-feira com folgas ao fim-de-semana
Atribuição de telemóvel e pacote de comunicações após efetivação
Seguro de viagem
Seguro de vida e de saúde após efetivação
Práticas de Work Life Balance, nomeadamente 2 dias de férias extra, incentivo aos estudos através da possibilidade de atribuição de bolsas, entre outras
Práticas de Diversidade e Inclusão
Oportunidades de crescimento através de Formação inicial e contínua adequada às tuas necessidades e objetivos
Vantagens todo o ano em diversas áreas e parceiros.
Sabe mais na área de benefícios e vantagens.

Direto ao que precisas? Candidata-te já

Direto ao que precisas? Candidata-te já



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