IT Support Analyst

Há 2 dias

Viana do Castelo, Portugal KGS Diamond Portugal Tempo inteiro

Position Overview:
KGS Diamond Group is looking for a motivated Entry-Level IT Support Analyst to join our IT team.

This entry-level position is geared towards individuals passionate about technology and eager to develop their skills in IT support and maintenance.

The successful candidate will provide first-level support across our IT infrastructure under the guidance of the IT Team, playing a key role in maintaining the seamless operation of our IT services.


Key Responsibilities:

  • Provide first-level support for IT network maintenance, Microsoft Azure Active Directory, Microsoft Intune Endpoint, Sage X3, and other applications, ensuring efficient and effective resolution of user issues.
  • Assist with the maintenance and support of SQL, Analysis Service and Power BI reports, following directives from senior staff.
  • Collaborate with the Mid-Level IT Support Analyst to receive ongoing training and mentorship, gradually increasing capability and responsibility levels.
  • Contribute to IT projects as needed, under the guidance of more experienced team members.
  • Document all support activities and resolutions in the IT ticket management system, ensuring clear and concise communication.
  • Participate in continuous improvement initiatives, suggesting enhancements to IT processes and systems.

Qualifications:

  • Degree or certification in Information Technology, Computer Science, or related field preferred, but not required.
  • Strong foundation in IT principles and a keen interest in technology.
  • Basic understanding of network maintenance, Microsoft Azure AD, Intune Endpoint, and other IT systems relevant to the role.
  • Excellent problem-solving skills and a desire to learn.
  • Good communication skills, with the ability to interact effectively with team members and users.
  • Advanced in English; additional languages are a plus.

Please send your CV to:
@

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