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Customer Service Technician
3 meses atrás
Aqui vais encontrar a tua próxima oportunidade profissional #humanforward
Gostarias de trabalhar numa empresa que é atualmente líder em Portugal, no mercado de cartões refeição, com a maior rede de restauração do País? A Edenred é uma empresa especialista em benefícios sociais, presente em Portugal há mais de 30 anos
Oferece soluções transacionais para empresas, colaboradores e comerciantes, que podem ser entregues através de cartões, aplicações móveis, plataformas online ou vales de papel.
descrição da função/job description
Resposta a pedidos de Clientes, Comerciantes e Utilizadores de todos os produtos que sejam endereçados a nível do backOffice;
Atendimento diário de chamadas recebidas na linha de Apoio ao Cliente e Comerciante;
Tarefas administrativas de apoio ao departamento;
Executar todos os processos internos definidos, de modo a garantir o melhor nível de qualidade nas atividades do departamento;
Apoio aos restantes departamentos tendo em conta as principais necessidades e pedidos do Cliente e Comerciante;
requisitos/requirements
Experiência de atendimento telefónico em ambiente Contact Center (preferencial);
Resiliência e capacidade para trabalhar sob pressão;
Habilitações literárias mínimas ao nível do 12o Ano (preferencial);
Ser fluente em português e capacidade para comunicar em Inglês (escrito e oral);
Sólidos conhecimentos de informática na ótica do utilizador;
Capacidade de Organização e método;
Capacidade de trabalho em equipa.
oferta/offer
Vencimento base de 820?
Subsídio de refeição de 9,60?
Comparticipação no passe social ou lugar de garagem
Horário das 9h00 às 18h00 com folgas ao fim-de-semana
Localização: Parque das Nações, Lisboa (hibrido 3 escritório 2 dias em casa)
A Randstad tem a missão de se tornar a empresa mais equitativa e especializada de talentos a nível mundial e, por isso, reiteramos que damos as boas-vindas a pessoas com as mais diversas capacidades e experiências. Assumimos o compromisso de garantir que o nosso processo de recrutamento e contratação satisfaça as necessidades de todas as pessoas.
Preocupamo-nos com a igualdade de oportunidades, independentemente de etnia, cor, religião, sexo, orientação sexual, identidade de género, nacionalidade, idade, informações genéticas, incapacidade ou qualquer outro estatuto de grupo protegido por lei.
para se candidatar/to apply
