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Network Support Agent
3 meses atrás
Description
Review and verify client's access and circuit orders by performing network checks, site readiness, and component testing to ensure accuracy and alignment with customer ordersManage and document all checks, tasks, and escalations to ensure on-time delivery and resolution, including handling exceptions and providing updates via phone, email, and ticketsTrack and resolve third-party access provider activities, milestones, and escalations while coordinating with local field technicians, vendors, and Telco providers for testing, installation, and activationConduct standard testing based on product type, troubleshoot, document, and resolve issues, and certify end-to-end servicesProvide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.
Requirements
Customer-facing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industryProficiency in German and English (C1)Basic understanding of networking infrastructure (hubs, switches, routers, mainly Layer 1 & 2)Excellent task management skills, including attention to detail, ability to follow instructions, organize follow-up tasks, and document actionsProficient in coordinating with others to ensure task completionStrong computer skills, with experience navigating multiple applicationsMinimum 1 year experience in same / similar roles.
Offer
Permanent contractCompetitive salaryPrivate health and life insurance from day one in the companyWorking hours: Monday to FridayOn-site Work ModuleMeal allowance on card/voucher.
