People Operations Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal CEX LTD Tempo inteiro

People Operations Specialist is a key role focused on enhancing the employee experience and providing support across various HR areas, including onboarding, off-boarding, implementing policies, and maintaining HR data in corporate systems.

In this role, you will collaborate with our existing global team based in Ukraine, Portugal, the UK, Lithuania, Spain, and the USA, ensuring a seamless and customer-focused experience throughout the employee lifecycle.

This is an excellent opportunity for a junior specialist eager to develop skills and learn about the entire employment lifecycle, people management procedures and tools, and HR legal regulations in the above-mentioned countries.

Your Responsibilities:
  1. Support and maintain the onboarding process for the new employees.
  2. Conduct welcoming sessions.
  3. In close collaboration with our managers, coordinate onboarding, probation period, and offboarding checklists.
  4. Keep HR data updated in our systems (BambooHR, KnowBe4) and provide data reports on main HR metrics by request.
  5. Address ad hoc HR-related requests from teams, ensuring prompt, relevant, and customer-oriented support (e.g., checking time-off balances, reflecting structural changes, internal announcements, etc).
  6. Produce required employment documentation following templates (e.g., reference letters, contract changes, etc).
  7. Actively participate in other HR-related projects.
Skills and Experiences:
  1. 0.6 to 1 year of experience in a customer-focused role (HR, Customer Success, inbound Sales Representative, or relevant).
  2. A proactive and positive can-do attitude.
  3. Excellent written and verbal communication skills in English are essential.
  4. A desire to learn and grow professionally.
  5. Strong administrative skills with the ability to prioritize tasks and manage time effectively.
  6. High attention to detail and a strong interest in keeping your routine organized.
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