Customer Support Agent

2 semanas atrás

Porto, Porto, Portugal Minacs Tempo inteiro
Customer Support Agent (French-speaking) - POS System Solutions

Job Title: Customer Support Agent (French-speaking) - POS System Solutions

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal you will ensure that performance goals are met across all operations. You will fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Customer Support Agent, you will:

  • You are the voice of our company – the direct link to our customers
  • Take care of our German-speaking customers by phone, email, chat and social media channels
  • Support competently our merchants for all questions and inquiries about our product and service
  • Work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
  • Collaborate with other departments, for example, Sales and Marketing
  • You will be part of an international and multilingual team

Your qualifications

Concentrix is a great match if you:

  • Fluent, verbal and written in French (C1)
  • Advanced level of English (B2)
  • Strong communication skills: approachable, patient and customer-oriented
  • High level of empathy: providing excellent, customer-friendly service is your top priority
  • Capable of managing escalation processes and resolving complex issues
  • Prior experience as customer support
  • Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once
  • Problem-solving mindset, curious and persistent in resolving issues
  • Well-organized and able to stay calm under pressure
  • Proficient in using a smartphone, tablet and computers

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
  • Competitive salary and performance bonus
  • Work in a central location in Porto, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements: French

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

#J-18808-Ljbffr

  • Customer Support Agent

    3 semanas atrás

    Porto, Porto, Portugal Minacs Tempo inteiro

    Customer Support Agent (Italian-speaking) - POS System SolutionsJob Title: Customer Support Agent (Italian-speaking) - POS System SolutionsExperience the power of a game-changing career Are you looking for what's next?We're a global technology and services leader that powers the brands of the future.We help well-known brands — the ones you use every day...

  • Customer Support Agent

    2 semanas atrás

    Porto, Porto, Portugal Tn Portugal Tempo inteiro

    .Social network you want to login/join with:Customer Support Agent (German-speaking) - POS System Solutions, PortoClient:Concentrix PortugalLocation:Porto, PortugalJob Category:OtherEU work permit required:YesJob Reference:83bc60af305cJob Views:4Posted:16.03.2025Expiry Date:30.04.2025Job Description:Experience the power of a game-changing careerAre you...

  • Customer Support Agent

    Há 6 dias

    Porto, Porto, Portugal Convergys Tempo inteiro

    Customer Support Agent (English-speaking) - POS System SolutionsCustomer Support Agent (English-speaking) - POS System SolutionsJob Title:Customer Support Agent (English-speaking) - POS System SolutionsExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the...

  • Customer Support Agent

    1 semana atrás

    Porto, Porto, Portugal Minacs Tempo inteiro

    Customer Support Agent (Italian-speaking) - POS System SolutionsApply NowJob Title: Customer Support Agent (Italian-speaking) - POS System SolutionsJob DescriptionExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the...

  • Customer Support Agent

    Há 2 dias

    Porto, Porto, Portugal Minacs Tempo inteiro

    Customer Support Agent (Italian-speaking) - POS System SolutionsApply NowJob Title: Customer Support Agent (Italian-speaking) - POS System SolutionsJob DescriptionExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the...

  • Customer Support Agent

    4 semanas atrás

    Porto, Porto, Portugal Minacs Tempo inteiro

    Customer Support Agent (German-speaking) - POS System SolutionsExperience the power of a game-changing career Are you looking for what's next?We're a global technology and services leader that powers the brands of the future.We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over...

  • Customer Support Agent

    2 semanas atrás

    Porto, Porto, Portugal Minacs Tempo inteiro

    Customer Support Agent (German-speaking) - POS System SolutionsExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in...

  • German Customer Support Agent Fully Remote

    3 semanas atrás

    Porto, Porto, Portugal Velenosimeredith Tempo inteiro

    German Customer Support Agent (Fully Remote)Join to apply for the German Customer Support Agent role at Velenosi & Meredith Consulting.We are hiring German-speaking Customer Support Agents for a fully remote position in Portugal.What We Offer- Permanent contract with stability and career growth- 2000€ signing bonus- Competitive salary with night shift...

  • Customer Support Agent

    2 semanas atrás

    Porto, Porto, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:Customer Support Agent (German-speaking) - POS System Solutions, PortoClient:Concentrix PortugalLocation:Porto, PortugalJob Category:OtherEU work permit required:YesJob Reference:83bc60af305cJob Views:4Posted:16.03.2025Expiry Date:30.04.2025Job Description:Experience the power of a game-changing career Are you...

  • Customer Support Agent

    Há 3 dias

    Porto, Porto, Portugal Tn Portugal Tempo inteiro

    Customer Support Agent (French-speaking) - POS System Solutions, PortoClient:Concentrix PortugalLocation:Porto, PortugalJob Category:OtherEU work permit required:YesJob Reference:4da4d113e9a0Job Views:4Posted:21.03.2025Expiry Date:05.05.2025Job Description:Experience the power of a game-changing career Are you looking for what's next? We're a global...

  • Customer Support Agent

    1 semana atrás

    Porto, Porto, Portugal TalenTrail Tempo inteiro

    Job Opportunity: Customer Support Agent (German)Location: Porto, On-SiteSchedule: Depends on the project (availability for rotational shifts, including weekends and holidays)About The CompanyJoin a global leader in customer experience solutions, providing support to some of the world's most recognized brands. Our mission is to deliver exceptional service and...

  • German Customer Support Agent fully remote

    3 semanas atrás

    Porto, Porto, Portugal Velenosimeredith Tempo inteiro

    German Customer Support Agent (Fully Remote)Join to apply for the German Customer Support Agent role at Velenosi & Meredith Consulting.We are hiring German-speaking Customer Support Agents for a fully remote position in Portugal.What We OfferPermanent contract with stability and career growth2000€ signing bonusCompetitive salary with night shift bonuses...

  • Customer Support Agent

    2 semanas atrás

    Porto, Porto, Portugal TN Portugal Tempo inteiro

    Customer Support Agent (French-speaking) - POS System Solutions, PortoClient:Concentrix PortugalLocation:Porto, PortugalJob Category:OtherEU work permit required:YesJob Reference:4da4d113e9a0Job Views:4Posted:21.03.2025Expiry Date:05.05.2025Job Description:Experience the power of a game-changing careerAre you looking for what's next? We're a global...

  • Customer Support Agent

    3 semanas atrás

    Porto, Porto, Portugal Minacs Tempo inteiro

    Customer Support Agent (Italian-speaking) - POS System SolutionsApply NowExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated...

  • German Customer Support Agent fully remote

    1 dia atrás

    Porto, Porto, Portugal Velenosimeredith Tempo inteiro

    German Customer Support Agent (Fully Remote) Join to apply for the German Customer Support Agent role at Velenosi & Meredith Consulting . We are hiring German-speaking Customer Support Agents for a fully remote position in Portugal . What We Offer Permanent contract with stability and career growth 2000€ signing bonus Competitive salary with night shift...

  • French Speaking Customer Support Agent

    3 semanas atrás

    Porto, Porto, Portugal Velenosimeredith Tempo inteiro

    Join to apply for the French Speaking Customer Support Agent role at Leslie Talent Solutions.Are you looking for an exciting customer support opportunity?If so, this could be the perfect role for youKeep reading to learn more about the French Customer Support Agent position we have open in Porto, Portugal.Key Responsibilities:Receive incoming calls from our...

  • French Content Moderator or Customer Support Agent

    2 semanas atrás

    Porto, Porto, Portugal Velenosimeredith Tempo inteiro

    French Content Moderator or Customer Support Agent - Relocation PortugalJoin to apply for the French Content Moderator or Customer Support Agent - Relocation Portugal role at Velenosi & Meredith Consulting.Job Opportunity: French-Speaking Content Moderator or Customer Support AgentLocation: Lisbon or Porto, PortugalWe are hiring native French speakers with...

  • French Speaking Customer Support Agent

    1 semana atrás

    Porto, Porto, Portugal Velenosimeredith Tempo inteiro

    Join to apply for the French Speaking Customer Support Agent role at Leslie Talent Solutions.Are you looking for an exciting customer support opportunity? If so, this could be the perfect role for you Keep reading to learn more about the French Customer Support Agent position we have open in Porto, Portugal.Key Responsibilities:Receive incoming calls from...

  • German Customer Support Agent Fully Remote

    Há 2 dias

    Porto, Porto, Portugal Tn Portugal Tempo inteiro

    Social network you want to login/join with:German Customer Support Agent fully remote, PortoClient: CbtalentsLocation: Porto, PortugalJob Category: OtherEU work permit required: YesJob Reference:cf4122a85120Job Views:5Posted:24.03.2025Expiry Date:08.05.2025Job Description:We are hiring German-speaking Customer Support Agents for a fully remote position in...

  • Customer Support Agent

    3 semanas atrás

    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    O que procura nos candidatosYour qualificationsConcentrix is a great match if you:Fluent, verbal and written inFrench (C1)Advanced level ofEnglish (B2)Strong communication skills: approachable, patient and customer-orientedHigh level of empathy: providing excellent, customer-friendly service is your top priorityCapable of managing escalation processes and...