Application Production Support
2 meses atrás
Job DescriptionThe goal of the Application Support team is to ensure an effective and responsive first and second level of support for all the applications under its scope.This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement improvements on the current processes. The team also following strictly the ITIL practices on their daily activities.In addition to the daily application support activity, the Application Support team contributes to the definition of non-functional requirements that a new application must respect before going in production. Moreover, it participates in the definition and implementation of projects to reduce support activity needed on critical systems.Responsibilities:Technical support on applications, both locally developed and third parties internally hostedInternal end user/external counterparties support / communicationsMain Activities:Monitoring the application statusMonitoring the infrastructure server resourcesReplying and taking in charge the incoming phone calls or ITSM support/incident ticketsTracking all the incoming requests on the ticketing systemUpdating the progress of the execution of all tasks in the ticketing toolsAssessing the priority of the incoming requests involving the key people who might be helpful define itPerforming the analysis, planning all technical tasks required and executing themDefining tactical solutions to resume processes as quick as possibleContributing to find out the incident root causeEngaging the proper escalation path for all situationsAdopting the global and departmental guidelines, IT best practices and IT Security recommendationsGuaranteeing the on-call availability during the required time windows or at the weekend for extraordinary activitiesActing as the first point of contact for all tasks/enquiry related to productionManaging the communication with internal end-users and external clients for the topics in-scopeMain Tasks:Support the business in their IT needs and understand the business workflows and scenariosMaintaining a proper coverage in their designated shiftVoluntarily picking up work and tasks as received over email, phone or in personProvide business, team members and other project/task partnering teams updates on the issue/task/projectUnderstand the underlying issue and the associated patch fix/release and identify systemic issueContribute towards better post-release checkoutsImproving day to day tasks by writing scripts and automate tasks that are procedure orientedAvailability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the teamQualificationsTechnical Skills:ITILLinux red hatDevops tool Chain (Jenkins,…)Oracle ExadataETL (IBM Data Stage preferable)CFTAutosysDynatraceSoft Skills:Autonomous and proactive personTeam playerThink out-of-the box and come up with new ideas/ improvements for the processes
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Application Production Support
2 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
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Application Production Support
4 semanas atrás
Lisbon, Portugal askblue Tempo inteiroDo you know AskBlue?We were born in 2013, and we provide services in the field of information technology.We are looking for Application Production Support to join our company in one of our projects, in Lisbon. ResponsibilitiesThe candidate Is responsible for deploying application by setting up the environments according standards, troubleshooting and...
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FR Speaker
Há 1 mês
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionWe are currently seeking an Application Production Support to join our team in Lisbon.Main skills requested for this position:5 years of experience.Knowledge of system architecture.Knowledge of SQL, Shell, OS.Risk Identification and monitoring.Coordination of stakeholders.Analysis, logic and critical thinking for design and support incident...
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FR Speaker
Há 1 mês
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
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Application Support
3 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
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Application Production Support
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Lisbon, Portugal AxiansPT Tempo inteiroAt AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...
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Application Support Lead
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Lisbon, Portugal Top Sigma, Lda Tempo inteiroOur client is a leading group of companies operating in the IT sector for over 20 years. We are seeking an Application Support Lead to join their team in Lisbon. Location: Lisbon (Portugal)Work model: Hybrid - 1 to 2 times per week (negotiable) We are seeking an experienced Application Support Lead to take on the role of Team Leader for a team of...
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Application Support Olympic
2 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionThis position is created to handle Application Support activities. The candidate will provide support for WM Core Banking Application (Olympic) and related interfaces. He will play a major role in handling Incidents, BAU service requests, end-users queries, and Application Support activities in shifts.Main TasksProvide L2 Application support...
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Application Production Support
2 meses atrás
Lisbon, Portugal AxiansPT Tempo inteiroAt AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...
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Application Support Olympic
2 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
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Application Support Engineer
2 meses atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionAPPLICATION SUPPORT ENGINEERWorking from Portugal integrated with the IT Finance Department, you integrate the Resources and Skills Department as an Application support engineer to ensure the common tasks of an application support engineer.Available to travel within and outside Portugal, work remotely and in anhybrid model (office and remote...
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Application Support Engineer
2 meses atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroJob Description APPLICATION SUPPORT ENGINEER Working from Portugal integrated with the IT Finance Department, you integrate the Resources and Skills Department as an Application support engineer to ensure the common tasks of an application support engineer. Available to travel within and outside Portugal, work remotely and in an hybrid model (office...
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Application Production Support
4 meses atrás
Lisbon, Portugal AxiansPT Tempo inteiroAt AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and environmental corporate responsibility.This could be your opportunity to join a project of...
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Application Support Analyst
4 semanas atrás
Lisbon, Portugal InnoWave Tempo inteiroInnoWave is looking for an Application Support Analyst to integrate our team.The person needs to be available to work hybrid in the Lisbon area.Application Support AnalystResponsibilitiesFocused mainly on process development and automationApplication SupportDevelop tools and processes in the scope of service managementAnalyze, document and improve internal...
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Application Support Analyst
1 semana atrás
Lisbon, Portugal InnoWave Tempo inteiroInnoWave is looking for an Application Support Analyst to integrate our team.The person needs to be available to work hybrid in the Lisbon area.Application Support AnalystResponsibilitiesFocused mainly on process development and automationApplication SupportDevelop tools and processes in the scope of service managementAnalyze, document and improve internal...
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IT Application Support Technician
4 semanas atrás
Lisbon, Portugal Alter Solutions Tempo inteiroJob DescriptionMission:Ensure the technical and functional support of production applications. Ensure operational conditions for the services. Contribute to applications releases and intervene in case of incidents and also in preventive situations.MAIN RESPONSIBILITIES-solve incidents and service requests within their scope by ensuring that the service is...
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Application Production Support
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Lisbon, Portugal Expleo Tempo inteiroOverview Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your...
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Application Production Support
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Lisbon, Portugal Winning Tempo inteiroProcuramos um profissional experientes para integrar a equipa de TI Digital como Suporte à Produção de Aplicações de um cliente de renome. O objetivo é garantir um suporte eficaz de primeiro e segundo nível para todas as aplicações sob a nossa responsabilidade, especialmente no setor de Serviços Bancários e de Financiamento, com foco em...
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SAP Production Execution Consultant
Há 6 dias
Lisbon, Portugal ECCO Sko AS Tempo inteiroJob ProfileWe are seeking a skilled SAP Production Execution Consultant to join our team. In this role, you will be responsible for contributing to SAP S/4HANA implementation projects, focusing on production planning and execution within the manufacturing sector.Join us in this central position within Global IT, where you will collaborate with colleagues...
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IT Application Support Technician
4 semanas atrás
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
