After Sales Services Manager

Há 5 dias


Lisboa, Portugal Nestlé Sa Tempo inteiro

.Press Tab to Move to Skip to Content Link Location: Centro de Reparações Nespresso - Seixal, Portugal Company: NespressoFull-time POSITION SUMMARY Working at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.To integrate the Nespresso After Sales business, we are looking for an After Sales Services Manager. Your main mission will be to manage the After Sales Service, delivering a sustainable high service level and alignment with Nespresso front-offices and external partners, to ensure customer's satisfaction. You will also assist the Operations Manager for after sales and technical matters. Apply now and make part of the After Sales team. We are waiting for you A DAY IN THE LIFE OF AN AFTER SALES SERVICES MANAGER Cross functional alignment Implement business strategy in the After Sales Service and overall efficiency of the operations; Implement Quality standards in the After Sales Service ensuring continuous improvement and alignment with Nestlé Continuous Excellence; Implement SHE and Food Safety standards in the After Sales Service ensuring continuous improvement; Responsible for Destruction process across all organization in full compliance with legal and Nestlé/Nespresso requirements. Nespresso Quality Management System Ensure that the Nespresso Integrated Management System in After Sales is in place and consistently aligned with HQ, taking into account local adaptation needs; Provide After Sales inputs for Management Review of Quality (MRQ); Ensure that the system is regularly updated and reviewed in order to ensure continuous improvement; Implement NCE methodology in ASS. Operations Assistance Assure HQ reporting for ASS; Ensure ASC BCP is at all time updated. AFTER SALES Support the OM in defining the local After Sales Service strategy; Ensure HQ guideline implementation for After Sales; Manage consolidation ofmachine non-conformities HQ escalation according to local risk assessment and give inputs to improve machines from technical experience in After Sales; Manage After Sales Service process covering quality, cost efficiency, repair time, customer satisfaction and overall continuous improvement; Manage After Sales partners such as Repair Centers and Carriers; Ensure alignment and communication with Machine Partners; Ensure full support to CRC/After Sales Service matters; Participate in International After Sales Meetings; Manage ASC cost efficiency, innovation and overall continuous improvement


  • After Sales Services Manager

    2 semanas atrás


    Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link Location: Centro de Reparações Nespresso - Seixal, Portugal  Company: Nespresso Full-time   POSITION SUMMARY   Working at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future. To...

  • After Sales Services Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link Location: Centro de Reparações Nespresso - Seixal, Portugal Company: NespressoFull-time POSITION SUMMARYWorking at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.To integrate the...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link Location: Centro de Reparações Nespresso - Seixal, Portugal Company: NespressoFull-time POSITION SUMMARY Working at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.To integrate the...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content Link Location: Centro de Reparações Nespresso - Seixal, Portugal Company: NespressoFull-time POSITION SUMMARY Working at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.To integrate the...


  • Lisboa, Portugal Nestlé Sa Tempo inteiro

    Press Tab to Move to Skip to Content LinkLocation: Centro de Reparações Nespresso - Seixal, PortugalCompany: NespressoFull-timePOSITION SUMMARYWorking at Nestlé means you work at the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.To integrate the Nespresso...

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