Customer Success Manager

2 meses atrás


Lisboa, Portugal Itransition Tempo inteiro

We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team
Required skills:

+3 year of work experience as a project manager or account manager on IT Consulting or software development environment
Positive and negative IT project management experience
Knowledge of principles of Agile software development and methodologies
Experience in running multiple IT projects simultaneously, time management and prioritizing skills
Understanding of principles of resource management and team interaction, partner with customers and production team members to align project goals and objectives.
Experience in customer relationships building
Experience in IT services sales, drafting proposals as well as contract negotiations with customers
Strategic thinking and able to solve long term difficulties
Knowledge in Jira, Confluence or other agile tools
Great command of English, for both speaking and e-mailing
Advanced level of English is a must

Job responsibilities:

Facilitating work of account teams: tasks within the process of account management
Executing account plans and meeting account targets as well as overseeing this process
Building and developing customer relationships, customer expectations management and negotiations
Growing business with existing clients. Long-term this is not a sales position per se

About us:
We believe that the future is digital
We're a global software engineering company born in East Europe making success stories for over 20 years. Since 1998, Itransition has served over 800 clients, 50 of them for +5 years; includes IATA, AiBUY, adidas, Wargaming, Philips, and PayPal.
The geography of our projects extends across 40 countries and counting, while our US and European offices house 3,000+ professionals working daily to deliver business value through technology
Commitment, Excellence, Passion, and Clarity drive us
We offer:

Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota;
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Compensation of medical costs
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation
5 days of paid sick leave per year with no obligation to submit a sick-leave certificate

Job Type: Full-time
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