Scaled Customer Success Manager

Há 1 mês


Lisboa, Portugal Bigid Tempo inteiro

.Who we seek: As BigID continues to grow, we are laser-focused on delivering an exceptional customer journey for all of our customers.You will help develop a scaled customer success program for our scaled cohort of customers in the EMEA and APAC regions. As a Scaled Customer Success Manager, you will manage a broad portfolio of customers, ensuring their success by providing exceptional support and guidance through a one-to-many approach via developed playbooks, content delivery, metrics, and the right level of automation. We're seeking someone who has developed or supported a similar program or worked within a highly-scaled customer success environment.Initially, you'll need to get hands-on with the EMEA/APAC scaled book of business to establish a baseline, plan any tactical initiatives, and build out the scaled program.This role reports to the regional Customer Success Director and has high organizational visibility. What you'll do: Engage 1-to-1 with customers at critical points in their journey. Understand the customer journey and experience and help BigID evolve engagement strategies that improve time-to-value (TTV), retention, and growth. Identify opportunities to implement scale initiatives (i.E. one-to-many) that enable customer time to value and are repeatable and scalable. Define the critical measures and metrics for scaled customers, including when to rally the team to get a customer back on track. Collaborate with internal product, SME's, services, and solutions teams. Iterate/test scale program initiatives and track results from our customers. Identify customer challenges/trends and work with internal teams on options to address them. Partner with sales teams to develop expansion opportunities. Share our Values of Care-Do-Try-Shine What you'll bring: 2+ years of experience in a Customer Success or related role within the SaaS industry. Proven experience developing and executing customer success strategies, particularly for a scaled program. A passion for driving product adoption using change management strategies both 1-to-1 and at scale. Experience managing a large portfolio of customers (30+), with the ability to scale customer success efforts efficiently and effectively. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization through scalable communication methods. Proven track record of collaborating across functions to identify and mitigate risks in client accounts, ensuring sustained success and mitigating churn. Beneficial: background/experience in data management / data discovery / data governance / data security / information security or related fields. Our Values: We look for people who embody our values - Care, Do,Try & Shine



  • Lisboa, Portugal Bigid Tempo inteiro

    Who we seek:As BigID continues to grow, we are laser-focused on delivering an exceptional customer journey for all of our customers.You will help develop a scaled customer success program for our scaled cohort of customers in the EMEA and APAC regions.As a Scaled Customer Success Manager, you will manage a broad portfolio of customers, ensuring their success...


  • Lisboa, Portugal Bigid Tempo inteiro

    BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.We are building a global team...


  • Lisboa, Portugal Infosec Conferences Tempo inteiro

    We're building a strong, diverse team of curious, creative, & innovative people – join us!Comprehensive benefits for you and your familyAbility to work remotelyFlexible hours and generous paid time offProfessional growth opportunities + LinkedIn LearningTeam fun & company outingsCompany Values Care, Do, Try & Shine.Care About each other.About our...

  • Customer Success Manager

    3 meses atrás


    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...


  • Lisboa, Portugal Google Inc. Tempo inteiro

    Scaled Delivery Manager, gTech Ads Solutionscorporate_fare Google place Lisbon, PortugalApplyMinimum Qualifications:Bachelor's degree or equivalent practical experience.5 years of experience building relationships with stakeholders or clients.3 years of experience in a customer or client-facing role in Digital Marketing, Operations Management or Consulting.3...

  • Customer Success Manager

    3 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...

  • Manager, Customer Success

    3 meses atrás


    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...


  • Lisboa, Portugal Enghouse Systems Tempo inteiro

    Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal!This is a remote role for candidates based out of Lisbon only.We are looking to hire experienced sales candidates with exposure to the contact center industry.Who We Are:At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Customer Success Manager (m/f) – Hybrid (Lisbon) Descrição da função Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Portugal Picus Tempo inteiro

    .Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!About PicusPicus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no...

  • Customer Success Manager

    3 meses atrás


    Lisboa, Portugal Itransition Tempo inteiro

    We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team **Required skills**: - +3 year of work experience as a project manager or account manager on IT Consulting or software development environment - Positive and negative IT project management experience -...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Portugal Picus Tempo inteiro

    .Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! About Picus Picus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Portugal Itransition Tempo inteiro

    We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team Required skills: +3 year of work experience as a project manager or account manager on IT Consulting or software development environment Positive and negative IT project management experience Knowledge of...


  • Lisboa, Portugal Idera, Inc. Tempo inteiro

    **About Xblend**: Xblend is searching for a Customer Success Operations Manager to support a successful Customer Success team that fosters positive customer experiences and interactions for Xblend’s software brands, Xray and Xporter. Xray, a market-leading test management solution for Jira users, offers an intuitive and comprehensive test management...

  • Customer Success Manager

    4 semanas atrás


    Lisboa, Portugal Picus Security Tempo inteiro

    .Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!About Picus Picus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no...

  • Customer Success Manager

    3 semanas atrás


    Lisboa, Portugal Picus Security Tempo inteiro

    .Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!About PicusPicus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Portugal Itransition Tempo inteiro

    We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting teamRequired skills:+3 year of work experience as a project manager or account manager on IT Consulting or software development environmentPositive and negative IT project management experienceKnowledge of...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Lisboa, Portugal BRYJ TECHNOLOGIES PORTUGAL UNIPESSOAL LDA Tempo inteiro

    Bryj (pronounced bridge) is a full-lifecycle enterprise mobile app solution for any app store worldwide. From idea to ongoing success, customers using Bryj benefit from the single source solution of its platform and expert team included with one subscription. Bryj powers and grows apps that seamlessly connect enterprise systems, provide intelligent analytics...


  • Lisboa, Portugal Gorgias Tempo inteiro

    .Meet Gorgias, the leading customer experience platform tailored for ecommerce, empowering over 14,000 brands, including Steve Madden and Glossier, to offer exceptional support across channels like email, chat, voice, and social media. Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI...