Salesforce Service Cloud Engineer, Mid
4 meses atrás
Aqui somos #SangueLaranja
Estamos há 17 anos no mercado, lado a lado com nossos clientes, proporcionando experiências transformadoras. Somos um ecossistema de tecnologia e inovação, com expansão global; Além do Brasil estamos presentes na Europa e Reino Unido com escritórios em Portugal, Londres, Dubai e Holanda.
F de Formação: acreditamos na prática da cultura do compartilhamento, no senso de comunidade, e que o conhecimento tem o poder da transformação
Possuímos iniciativas, e ações sociais, que promovem o desenvolvimento, como a comunidade tech Orange Juice, o Programa de Formação, nossa escola de liderança e diversas parcerias com ONGs e Edtechs. Na FCamara todos são bem-vindos, para nós, Diversidade, Respeito e Ética, são elementos inegociáveis e fazem parte do nosso DNA. E aí, está pronto para fazer parte de um time incrível e ser protagonista da própria história? /n · Bachelor's or Master's degree in information technology or computer science or equivalent experience. · Minimum 2 years of experience in Salesforce development, ideally with exposition to call-center solutions. · Salesforce certifications (Salesforce Developer 1 and 2, Service Cloud Consultant, Salesforce Administrator, super badges) · Strong technical knowledge of Salesforce products (ability to investigate and debug issues) · Proficiency in programming languages and frameworks relevant to Salesforce development (e.g., Apex, Java, JavaScript). · Excellent problem-solving, communication, and leadership skills. · Strong knowledge of Agile methodology, experience with Jira and Confluence suitable. · Previous exposure to test automation technologies and best practices is a plus. · Excellent proficiency in English. /n The Salesforce Software Engineer will operate within the Client Interactions area, part of Group Platforms.
You will be joining a dynamic team where you will support our worldwide Salesforce initiatives that are aiming at delivering a tailored solution to our Customer Relation Centres (CRC) and all our client facing teams.
Our template is based on state-of-the-art solutions leveraging mainly Salesforce Service Cloud and Vonage CTI. In collaboration with the Technology Team Lead, you are part of the team delivering successful features and automations that make the operational activities of our CRCs more efficient.
You will develop new business functionalities and complex technical improvements to ensure the tool works properly while also insuring a smooth integration of LiveChat capabilities. Under the supervision of the Senior Software Engineer, you will work closely with the Business Analysts to engineer the solutions to business problematics and ensure that the delivery of the roadmap is done with a high-quality standard. You have a good knowledge of Service Cloud solutions and have always in mind to deliver scalable and flexible solutions that allow us to onboard different Maisons within the same template. Key Responsibilities · Develop custom solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components, and other programming languages and frameworks. · Participate in complete application life cycle from technical design, architecture, development, testing and deployment of high-quality salesforce solutions using coding best practices. · Your client-centric mindset allows you to identify and recommend creative solutions to build extensions to the out-of-the-box capabilities of the platform. · Communicate and collaborate with other technical resources like architects, admins, configuration experts and stakeholders regarding status, risks, and any technical issues. · You apply best practices in your developments and challenge solution designs from other software engineers/developers in the team. · You actively participate to the Agile ceremonies and give constant updates of the evolution of the development of features in the sprint. · You ensure functional and technical health of features developed by your peers by cross-testing among the development team and being involved in all test phases. · You help support team troubleshoot and deliver quality solutions to bugs raised in production.
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