Customer Service Representative
2 meses atrás
Function: Operations/Production/Manufacturing
Part-time or Full-time: Full-Time
Job Type: Employee
Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
Position Job Title: Customer Service Representative (CSR)BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)Function: Operations -Customer ServiceLine Manager's Job Title: Customer Service Team ManagerContract Type: Permanent/On-siteJob Purpose The Customer Service Representative is the central point of contact between our customers and Amcor Flexibles EMEA and is therefore a central figure to deliver the best possible customer experience. This role is to be held by a person who has a very customer centric mindset (both with internal and external customers) and can work independently as part of a local team. The role requires autonomy, a high level of self-organization and the ability to manage and communicate to various stakeholders at different levels. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while working to improve our service to customer.
Job Dimensions & Scope Internal & external relationships Plant neighbouring functions: quality, supply chain, planning, logistics, production and moreSales teams across the business unitCustomer Service functionExternal customersPrincipal Accountabilities Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Finance, Logistics, Quality, R&D, Supply Chain and Operations.Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery.Shares customer forecasts within the system to support the demand planning process and works closely with colleagues in operations to manage any potential shortages or delays.Proactively manage customer finished goods levels and aged inventory.Manage customer complaints.Consistent focus on gaining knowledge through use of best practices and standard procedures.KEY DELIVERABLES Build customer loyalty through positive customer engagement and service excellence.Maintain customer service processes, standards and key deliverables to support the customer-centric organization.Partner with all functional areas within the organization to ensure a world class customer experience.Qualifications/Requirements Formal Qualifications and Experience Minimum of 3 years' experience in a similar position, preferably in a manufacturing environment.Experience of SAP and strong Excel skills appreciated.Fluent in English and PortugueseSpecific Skills and Abilities Customer FocussedResults OrientatedExcellent interpersonal and communication skillsAbility to build collaborative relationshipsExcellent time management and organisational skillsAbility to work as part of a multi-structure teamSelf-motivated
#J-18808-Ljbffr
-
Customer Service Representative
2 semanas atrás
Porto, Porto, Portugal Manpowertbo Tempo inteiroJob Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at ManpowerGroup. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.
-
Customer Service Representative
Há 1 mês
Porto, Porto, Portugal Careerxtra Tempo inteiroCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Careerxtra. As a Customer Service Representative, you will be responsible for providing exceptional customer support to French-speaking clients via phone, email, chat, and social media channels. Your primary goal will be to resolve customer inquiries...
-
Customer Service Representative
Há 1 mês
Porto, Porto, Portugal Cross Border Talents Tempo inteiroJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our Cross Border Talents team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional...
-
Customer Service Representative
Há 1 mês
Porto, Porto, Portugal Transcom Tempo inteiroJob Title: Customer Service RepresentativeAbout the Job:We are looking for a skilled customer service representative to join our team at Transcom. As a customer service representative, you will be responsible for providing exceptional customer support via multiple channels, including calls, chats, and emails. You will work closely with our team to ensure...
-
Customer Service Representative
2 meses atrás
Porto, Porto, Portugal Transcom Tempo inteiroCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Transcom. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Provide timely and effective support to customers via...
-
Customer Service Representative
Há 1 mês
Porto, Portugal Experis Sales & Marketing, Retail Tempo inteiroCustomer Service Representative (m/f) A Experis está a recrutar um Customer Service Representative para uma empresa de referência ligada ao setor de dispositivos médicos. Com reporte direto ao Customer Service Manager, será responsável por reservar, rever ou cancelar encomendas de clientes, elaboração de relatórios de margens, tratamento de...
-
Customer Service Representative
2 semanas atrás
Porto, Portugal Buscojobs Portugal Tempo inteiroCustomer Service Representative (m/f) A Experis está a recrutar um Customer Service Representative para uma empresa de referência ligada ao setor de dispositivos médicos.Com reporte direto ao Customer Service Manager, será responsável por:Reservar, rever ou cancelar encomendas de clientes.Elaboração de relatórios de margens.Tratamento de...
-
Customer Service Representative
4 semanas atrás
Porto, Porto, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroJob Title:Customer Service RepresentativeAt Randstad, we're looking for a talented Dutch native to join our multicultural team as a Customer Service Representative. In this role, you'll be responsible for providing top-notch customer support to our Dutch-speaking clients.Main Responsibilities:Providing exceptional customer service through various...
-
Customer Service Representative
2 meses atrás
Porto, Porto, Portugal Transcom Tempo inteiroCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Transcom. As a Hungarian Language Specialist, you will be responsible for providing exceptional customer service to our clients through multiple channels, including phone, email, and chat.Key Responsibilities:Provide customer support via multiple...
-
Customer Service Representative
4 semanas atrás
Porto, Porto, Portugal Manpowertbo Tempo inteiroCustomer Service RepresentativeAt ManpowerGroup, we're looking for a customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional support to our clients through various channels, including chat, email, and telephone. You'll be responsible for resolving issues, maintaining customer information,...
-
Customer Service Representative
1 semana atrás
Porto, Porto, Portugal Cross Border Talents Tempo inteiroCustomer Service Representative Opportunity in PortoWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Cross Border Talents in Porto, Portugal.About the Role:As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through phone calls, email,...
-
Customer Service Representative
Há 1 mês
Porto, Porto, Portugal Olx Tempo inteiroWe are seeking a skilled Customer Service Representative to join our team at {company}.This role is ideal for individuals who possess excellent communication skills and a strong ability to resolve customer complaints in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues via phone, email, or online...
-
Customer Service Representative
4 semanas atrás
Porto, Porto, Portugal Personalbüro U. Herrmann Tempo inteiroJob Description:Role Overview:We are seeking a highly skilled Customer Service Representative to join our team at Personalbüro U. Herrmann. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional customer service and support.Key Responsibilities:Provide timely and effective responses to client...
-
Customer Service Representative
4 semanas atrás
Porto, Porto, Portugal Minacs Tempo inteiroCareer OpportunitiesJoin Minacs, a global leader in customer experience solutions, and take your career to the next level as a Customer Service Representative in Porto, Portugal. We offer a range of benefits and opportunities for growth and development.Job SummaryAs a Customer Service Representative, you will be responsible for providing high-quality...
-
Customer Service Representative
2 meses atrás
Porto, Portugal Cross Border Talents Tempo inteiroJob Title: Customer Service Representative (German C1 + English B2) Location: Porto, PortugalStart Date: 4th November 2024 and 21st November 2024 Cross Border Talents is seeking a Customer Service Representative for our partner, a leading BPO company. In this role, you will support customers by providing top-notch service, ensuring high satisfaction, and...
-
Customer Service Representative
4 semanas atrás
Porto, Portugal Experis Sales & Marketing, Retail Tempo inteiroA Experis está a recrutar um Customer Service Representative para uma empresa de referência ligada ao setor de dispositivos médicos.Com reporte direto ao Customer Service Manager, será responsável por reservar, rever ou cancelar encomendas de clientes, elaboração de relatórios de margens, tratamento de reclamações e apresentação de soluções,...
-
Porto, Porto, Portugal Teleperformance Tempo inteiroJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team in Portugal. As a representative for a luxury beauty brand, you will be responsible for delivering exceptional customer service and providing expert advice on our products.
-
Customer Service Representative
Há 1 mês
Porto, Porto, Portugal Transcom Tempo inteiroJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Transcom. As a German Language Specialist, you will be responsible for providing exceptional customer support to our clients via multiple channels.Responsibilities:Provide customer support via call, chat, and emailOffer solutions and...
-
German Customer Service Representative
2 meses atrás
Porto, Porto, Portugal Sitel Corp. Tempo inteiroCustomer Service Representative OpportunityWe are seeking a highly skilled German native or fluent individual to join our customer service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer support through written and phone communication, building meaningful relationships with...
-
Customer Service Representative
Há 1 mês
Porto, Porto, Portugal Headhunt International Tempo inteiroJob Title: Customer Service Representative - SpanishJob Summary:We are seeking a highly skilled Customer Service Representative - Spanish to join our team at Headhunt International. As a Customer Service Representative - Spanish, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving...
