Customer Care Agent Ce

Há 3 dias

Porto, Portugal Omega, Inc. Tempo inteiro

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
At HBK, we aim to empower the Innovators Whether you are a colleague or client, our job is to make your achievements more achievable, innovative and sustainable In order for us to be able to help our clients to be the best they can be, we need a team of first-class Customer Care heroes to be their go-to person if they need support. Whether they need support with quotes & orders or have other ad hoc queries, the Customer Care team will be the face of HBK when they first get in touch.
Through their work qualifying, registering and assigning queries to the most relevant internal department, it will be down to their organisational skills and customer focus that our clients continue to trust us and know that, once they have been in touch with us, they can be sure they are in good hands. To strengthen our Customer Care team in Europe, we decided to consolidate the team further by creating 3 areas: Northern Europe, Southern Europe and Central Europe.
We are currently looking for a Customer Care Agent (m/f/d) reporting to the Customer Care Manager Central Europe.The team is currently consisting of 7 agents and covering multiple businesses. You are based in Porto, Portugal and you are a fluent German as well as English speaker. You will be part of a dynamic team that is linked to a larger global group, and you will interact with customers from various industries and geographical regions. You will work with colleagues across borders, and with our factories in Denmark and Germany mainly.
Please note that this is a temporary role for 12 months.
Primary responsibilities You will be processing customer phone calls, e-Mails and repair and re-calibration requests in line with the company strategy. Your daily work includes, with the support from your manager:
Daily customer call handling•Processing external and internal e-Mails
Creating quotes for our catalogue products and services Proactive follow-up on quotes
Processing customer purchase orders using HBK's CRM system
Providing after sales support and registering customer complaints Professional qualifications
You need to have a successful experience in Customer Care and/or Customer service and/or Sales team. You feel comfortable with customers from various technical environments, you are efficient, autonomous, and resilient. You have a good business acumen, and you are well organised.
Personal skills Strong teamwork skills – you have a multicultural awareness, and you can work efficiently in an international environment.
Sales and/or Customer Service Experience
Commercial understanding•Strong verbal and written communication skills
Customer satisfaction driven•Target and detail oriented, self-motivated, and flexible
IT Skills – Microsoft Office (Excel, Word, and Outlook), CRM (knowledge of Salesforce is a plus).
Fluent German & English, any other language would be a plus.
Excellent organizational skills and strong attention to details
Aptitude to learn quickly and retain knowledge.
Ability to multi-task in a fast pace high demand environment
Please submit your application and CV by using the direct application link. Please note that we will be conducting interviews on an ongoing basis.
We offer Freedom with responsibility is the framework for HBK's employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.
At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.
One company – HBK On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). With more than 3,500 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK is a leading player in the test and measurement area. For further info please visit www.hbkworld.com.
HBK is a division of Spectris plc, a UK-based productivity-enhancing instrumentation and controls company serving leading aerospace, automotive, medical, and other customers. Spectris plc is listed on the London Stock Exchange.
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players
We invite you to share your details with us today We will be in touch to discuss potential opportunities with you.
About Us One Company – HBK Hottinger Brüel & Kjaer (HBK) is a global leader in the fields of sensors, data acquisition, analytics and collaboration for various R&D, production and in-operation applications.Until the end of July 2020, the companies were known as Hottinger Baldwin Messtechnik GmbH (HBM) and Brüel & Kjær Sound & Vibration Measurement A/S respectively. HBK is a subsidiary of Spectris plc and employs around 3000 people worldwide. Our product eco system covers all layers from sensors, electronics, to software and collaboration. Our customers range from end users of the entire tool chain focusing on analytics and results in virtual testing, physical testing, and monitoring, to our OEM and system integrator partners and customers integrating our products into their own offering and solution. The product portfolio is as versatile and varied as our customer base covering many industries. We have engineering and production facilities in Germany, Denmark, UK, Portugal, USA and China and are represented in over 80 countries worldwide. We are proud to be one of the top three suppliers worldwide in our market segments served, thanks to our high-quality products and the commitment of our employees.

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