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We are looking for an Operations Manager fluent in English for a client in the Porto area.Are you someone interested in managing high-volume teams, with a commercial attitude and a willingness to negotiate?Then this is the opportunity for youResponsibilities:- Managing the team and ensuring the development and growth of its employees;- Maintaining continuous communication with the client to negotiate agreements, measuring and ensuring customer satisfaction;- Carrying out qualitative and quantitative analysis, with proposals for improving processes and structure in terms of human, technological and organizational resources;- Control planned activities by detecting deviations and implementing procedures and actions with the aim of increasing individual and team performance levels;- Organize the current and future operational structure, with precise forecasts and assignment of defined responsibilities;- Control and monitor the invoicing of services, staff costs and suppliers, ensuring compliance with the procedures established for this purpose;- Meet the annual budget and ensure profitability;- Ensuring a correct annual forecast. You need to be: Fluent in English (at least a C1 level) and good knowledge of French/Italian/German/Spanish; Minimum Studies: Bachelor's or Master's degree in Economics or similar; Knowledge of customer management; Previous experience in Contact Center or Sales. Leadership Skills and Team Player attitude; Customer focused with excellent communication skills; Good computer skills including Microsoft Office (EXCEL=Mandatory);Don't miss this opportunity and apply Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho. #J-18808-Ljbffr
