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Norwegian Customer Service Specialist
2 meses atrás
Workster supports a leading BPO player in the industry in their pursuit to increase their Norwegian-speaking Customer Service Team for the world's largest search engine.
As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.
Your Role
Respond to customer requests via phone, email, chat, social media, and messaging channels.
Provide pre-sales, general inquiries, and technical support.
Maintain a consistent brand voice in both private and public interactions.
Escalate issues to higher support tiers as needed.
Collaborate with technicians to resolve help tickets.
Manage an individual ticket queue and follow management direction.
Review and provide feedback on help content
Your Qualifications
Based in Lisbon or willing to relocate
previous CS / BPO experience is an advantage
fast decision-maker, with positive outlook
be available to work flexible hours and days
The Offer
Competitive base salary and benefits
Fantastic relocation package to one of Europe's most prestigious and "in" cities
Schedules Mo-Fr between 08h-20h and weekends only 08h-17h, always 40h per week and 2 days off
Private health insurance
Enrich your CV by working for a major worldwide brand
Multicultural Team
Modern office in an excellent location in Lisbon
Accommodation provided
Close to the beach
Flight costs reimbursed
Progressive company culture
Sunny weather
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