Customer Service Representative

4 semanas atrás

Lisboa, Portugal Minacs Tempo inteiro

Customer Service Representative (Danish-speaking) - Retail Project Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Advisor in Portugal (remote) you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role
As a Customer Advisor, you will:
Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers' inquiries and/or attending to potential requests.
Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information by using the right methods/tools.
Give real-time, accurate information that empowers the customer to make decisions.
Listen to the customer's unique situation and acknowledge their needs.
Go beyond the customer's service expectations so they will remember and share their great experience.
Concentrix is a great match if you:
Have a high level of Danish (written and oral) and fluent in English (B2)
Possess excellent writing and verbal communication skills
Demonstrate patience when communicating and solving issues
Treat all data and personal information with the utmost confidentiality
Are proactive, self-motivated, and a great team player
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

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