Customer Practice Manager

2 meses atrás


Lisboa, Portugal Amazon Tempo inteiro

Customer Practice Manager, Professional ServicesJob ID: 2762889 | Amazon Web Services Colombia S.A.S.
The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts.
AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.
Engage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers.Think big - ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services.Envision and inspire customers.Identify & develop specific opportunities and related business cases.Deal shaping, including estimations and deal pricing.Contract negotiations & closing.Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks.Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities.Execute contracts as single person of contact for Customer executives, developing deep and trustful relations.Educate customers on AWS services and translate those into a clear business value proposition.Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.Overseeing delivery of projects in account, ensuring high quality delivery.Key job responsibilitiesBuild customer strategy with the lenses of Professional Services organization.Build strategic alignment with all teams that have relationship with that customer.Pipeline generation and management.Opportunity management.Lead internal resources from ProServe to be aligned with holistic strategy.Build solid business cases and close plans.Build rapport and earn trust with customer.BASIC QUALIFICATIONS- 7+ years of technical specialist, design and architecture experience
- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
- 7+ years of consulting, design and implementation of serverless distributed solutions experience
- 5+ years of software development with object oriented language experience
- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 7+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 7+ years of professional or military experience
PREFERRED QUALIFICATIONS- Experience in consulting, design and implementation of serverless distributed solutions.
Posted: October 25, 2024
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

#J-18808-Ljbffr


  • Customer Practice Manager

    2 meses atrás


    Lisboa, Portugal Amazon Tempo inteiro

    Customer Practice Manager, Professional Services Job ID: 2762889 | Amazon Web Services Colombia S.A.S.The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and...

  • Sales Manager

    2 semanas atrás


    Lisboa, Lisboa, Portugal Primeschool Tempo inteiro

    Are you a sales professional looking for a challenging role where you can leverage your skills and experience to drive business growth? Primeschool is seeking a Sales Manager - Industry Management Practices to join our team.About the RoleThe Sales Manager - Industry Management Practices will be responsible for managing the full sales cycle from opportunity...

  • Agile Practice Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Kwan Tempo inteiro

    KWAN is a platform for Building a Bright Future, offering opportunities for growth and career development. We work with various technologies and align our candidates' skills, passions, and background to place them in meaningful projects. Our team of dedicated People Managers guides individuals throughout their career journey. Currently, we are seeking an...


  • Lisboa, Portugal Idera, Inc. Tempo inteiro

    **About Xblend**: Xblend is searching for a Customer Success Operations Manager to support a successful Customer Success team that fosters positive customer experiences and interactions for Xblend’s software brands, Xray and Xporter. Xray, a market-leading test management solution for Jira users, offers an intuitive and comprehensive test management...

  • Customer Support Manager

    3 meses atrás


    Lisboa, Portugal Reachdesk Tempo inteiro

    **About Us**: Reachdesk is a cutting-edge B2B gift-sending platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise (from our warehouses), and build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments...


  • Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    Empower Customer Success with MicrosoftAt Microsoft, we're committed to empowering every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our strategic customers achieve their business outcomes faster with our cloud solutions.Key Responsibilities:Nurture and develop...


  • Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...

  • Customer Insights Manager

    3 semanas atrás


    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Lisbon (2 days per week in the office) Our client Our client is a global strategic technology and payments partner. They deliver seamless personalised shopping experiences to over 29m international shoppers, who in turn generate €22.9bn revenue.With 2,000 employees spread across 50 countries, they integrate with 300,000 point of sale systems in a number of...

  • Manager, Customer Success

    6 meses atrás


    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...

  • Customer Success Manager

    3 semanas atrás


    Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Customer Success Manager Empresa: CoremediaTipo de Emprego: Periodo IntegralLocalização: PortugalNúmero de Aplicantes: 000+Click to reveal the number of candidates who applied for this job.Descrição do Emprego - Customer Success Manager Working at CoreMedia is about working on exciting projects, for international customers, at global locations, with...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    We are seeking a highly skilled Customer Success Manager to join our team at Unit4 Nv. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Be the voice of the customer and their internal advocate,...


  • Lisboa, Portugal Phiture Tempo inteiro

    Internal Controls Professional Practices Manager Be a part of a revolutionary change.At PMI, we've chosen to do something incredible. We're totally transforming our business, and building our future on smoke-free products.With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter...


  • Lisboa, Portugal KPMG Tempo inteiro

    **Manager - Customer, Strategy & Operations** - KPMG is a global network of professional services firms providing Audit, Tax and Advisory services, currently operating in 146 countries with more than 227.000 people around the world. - In Portugal, with offices in Lisbon and Oporto, we’re one of the leading audit and advisory firms, counting with a team of...


  • Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    About the Role:We are seeking a highly skilled Strategic Customer Success Portfolio Manager to join our team at Microsoft. In this role, you will be responsible for leading a high-performing team of Customer Success Account Managers in driving customer success and growth.Key Responsibilities:Lead by example to develop relationships with key customers,...


  • Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...


  • Lisboa, Portugal Microsoft Tempo inteiro

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • Lisboa, Portugal Phiture Tempo inteiro

    Internal Controls Professional Practices ManagerBe a part of a revolutionary change.At PMI, we've chosen to do something incredible. We're totally transforming our business, and building our future on smoke-free products.With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter...


  • Lisboa, Portugal Phiture Tempo inteiro

    .Who We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...


  • Lisboa, Portugal Phiture Tempo inteiro

    .Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building...

  • Practice Area Senior Manager

    3 semanas atrás


    Lisboa, Portugal Boston Consulting Group Tempo inteiro

    **Locations**: Madrid | Gurgaon | Lisbon | Canary Wharf Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex...