French Technical Customer Support

3 semanas atrás


Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you passionate about providing exceptional customer service?Do you thrive in a dynamic and fast-paced environment?If so, we have an exciting opportunity for you to join our team as a Remote Customer Service Ambassador.Responsibilities: Provide friendly and efficient service to the worldwide Airbnb community.Respond professionally and empathetically to all interactions with the community, including urgent situations.Investigate and resolve complaints, maintaining detailed records of circumstances, investigation outcomes, and rationale for proposed resolutions.Process insurance policy administration or cancellation requests.Re-issue policy documentation when required.Complete continuing education or professional development in line with regulatory or relevant minimum competency requirements.Manage escalated or urgent calls where the customer may be very upset.Handle complex complaints professionally and in a timely manner.Act as a mentor to new ambassadors, assisting with queries outside of the script and providing escalation support on complex cases.Qualifications: Previous customer service experience preferred.Excellent communication skills, both written and verbal.Strong problem-solving abilities.Empathetic and patient, with the ability to handle challenging situations with professionalism.Detail-oriented with good record-keeping skills.Willingness to continuously learn and adapt.Ability to mentor and support team members.Location: This is a remote position, allowing you to work from the comfort of your own home in Lisbon If you're passionate about making a positive impact and providing top-notch service to a global community, we'd love to have you join our team.Apply today and be a part of our mission to create unforgettable experiences for our customers worldwide.



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