Head Of Technical Support
1 semana atrás
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team. Position : Head of Technical Support Location : Remote / GMT +4 timezone (+- 1 HR) Employment type : Full-time Remuneration : Base salary DUTIES AND RESPONSIBILITIES : Design and implement a global support strategy that aligns with organizational goals Ensure a consistent and high-quality support experience across all regions Cultivate and lead a high-performing, customer-focused global technical support team, fostering a culture of excellence Enhance customer satisfaction and loyalty by delivering exceptional support experiences Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards. Continuously refine support processes and workflows to improve efficiency and effectiveness, utilizing tools such as Zendesk, Jira, Klaus, and Workforce Management Use data and analytics to identify trends, assess performance, and make informed decisions to optimize support operations Leverage technology to streamline support processes and improve the overall customer experience Develop and implement a comprehensive self-service strategy, incorporating knowledge bases and chatbots, while monitoring usage to identify opportunities for improvement Work closely with Product, Engineering, and other teams to advocate for customer needs and contribute to enhancing the product experience Establish and track key performance indicators to assess the effectiveness of both team and individual contributions REQUIREMENTS : Native / Fluency in English with strong proficiency in both written and spoken communication in both Proven experience leading global technical support or technical operations teams. In-depth understanding of support methodologies and industry best practices Strong ability to solve complex problems and make sound decisions under pressure Ability to engage and collaborate effectively across teams Hands-on experience with customer relationship management (CRM) systems and help desk platforms, particularly Zendesk Solid technical proficiency with relevant systems and technologies. Passionate about customer service and committed to delivering top-tier support experiences OFFER : Exciting opportunity to play a key role in shaping the future of a rapidly growing fintech platform Competitive salary and performance-based incentives Collaborative and innovative work environment that encourages creativity and problem-solving Opportunities for professional growth and career advancement Flexible working arrangements and a comprehensive benefits package #J-18808-Ljbffr
-
Head Of Technical Support
Há 5 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical Support Location: Remote/ GMT +4 timezone (+- 1 HR) Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Design and...
-
Head Of Technical Support
3 semanas atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical...
-
Head Of Technical Support
1 semana atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with an award winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position : Head of Technical...
-
Head of Customer Support
5 meses atrás
Lisboa, Portugal Bnberry Tempo inteiroBnberry, a leading technology company in the hospitality sector, is seeking a dynamic and experienced Head of Customer Support to lead our efforts in providing exceptional customer experiences. Our mission is to seamlessly connect hotels and resorts with short-term rental platforms, enhancing the overall guest experience. The Head of Customer Support will...
-
Head Of Mechanical Engineering
1 semana atrás
Lisboa, Portugal Bloq.It Tempo inteiro.At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...
-
Head Of Mechanical Engineering
1 semana atrás
Lisboa, Portugal Bloq.It Tempo inteiro.At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable. We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...
-
Head Of Engineering
4 semanas atrás
Lisboa, Portugal Ndctek Tempo inteiroEntre para salvar Head of Engineering na NDC Tek .Go Tek are currently partnered with a brand new UniFi Blockchain platform that blends TradFi & DeFi.After recently securing over $10 million in Series A funding, they are seeking to build a new team across Europe and are now searching for a Head of Engineering.Experience required:7+ years total experience as...
-
Head Of Customer Service
1 dia atrás
Lisboa, Portugal Bloq.It Tempo inteiro.At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...
-
Head Of Technical Department
2 meses atrás
Lisboa, Portugal Mvgm Tempo inteiroA MVGM Portugal encontra-se a recrutar um Head of Technical Management para integrar a equipa. Será responsável pelo suporte técnico dos ativos, apoiando as diferentes áreas de gestão, garantindo o cumprimento dos requisitos legais e a implementação das melhores práticas sustentáveis. Responsabilidades Principais: Colaboração com as restantes...
-
Head Of Technical Department
2 meses atrás
Lisboa, Portugal Mvgm Tempo inteiroA MVGM Portugal encontra-se a recrutar um Head of Technical Management para integrar a equipa. Será responsável pelo suporte técnico dos ativos, apoiando as diferentes áreas de gestão, garantindo o cumprimento dos requisitos legais e a implementação das melhores práticas sustentáveis.Responsabilidades Principais:Colaboração com as restantes áreas...
-
Head Of Customer Service
1 dia atrás
Lisboa, Portugal Bloq.It Tempo inteiro.At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...
-
Head of Operations
4 semanas atrás
Lisboa, Portugal RAY.BBDM Tempo inteiroRay.BBDM Talent Advisors is recruiting a Head of Operations for a leading agricultural company in Odemira, Portugal.Reporting to the Operations Director, you will foster a positive culture and support the management of a large-scale farming operation. You will assist the leadership team with all aspects of the farm's daily operations, focusing on...
-
Head of Operations
2 meses atrás
Lisboa, Portugal RAY.BBDM Tempo inteiro**Ray.BBDM Talent Advisors **is recruiting a **Head of Operations** for a leading agricultural company in Odemira, Portugal. Reporting to the Operations Director, you will foster a positive culture and support the management of a large-scale farming operation. You will assist the leadership team with all aspects of the farm's daily operations, focusing on...
-
Head Of Support Infrastructure And Operations
2 meses atrás
Lisboa, Portugal Michael Page Portugal Tempo inteiroHead Of Support Infrastructure and Operations (m/f)Referencia: JN -******** Adicionado em 02.10.2024 Sobre os nossos clientes International Software Company (Saas). Descriçao da oferta The Head of Infrastructure & Operations is responsible for leading all IT infrastructure and operations functions, including IT Support, Modern Workplace, Infrastructure,...
-
Head Of Operations
Há 1 mês
Lisboa, Portugal Ray.Bbdm Tempo inteiroRay.BBDM Talent Advisors is recruiting a Head of Operations for a leading agricultural company in Odemira, Portugal.Reporting to the Operations Director, you will foster a positive culture and support the management of a large-scale farming operation. You will assist the leadership team with all aspects of the farm's daily operations, focusing on cultivation...
-
Head Of Platform Engineering
3 semanas atrás
Lisboa, Portugal Hiscox Tempo inteiro.Head of Platform EngineeringApplyLocations: Portugal, LisbonTime Type: Full timePosted On: Posted YesterdayJob Requisition ID: R0016726Job Type: PermanentBuild a brilliant future with HiscoxPosition: Head of Platform EngineeringReporting to: Chief Technology Officer – Group FunctionsLocation: LisbonType: PermanentBand: IIICompany Description: Hiscox is a...
-
Head of Mechanical Engineering
1 semana atrás
Lisboa, Portugal Bloq.it Tempo inteiroAt Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of...
-
Head of Platform Engineering
3 semanas atrás
Lisboa, Portugal Hiscox Tempo inteiroJob Type: Permanent Build a brilliant future with Hiscox Position: Head of Platform Engineering - Reporting to: Chief Technology Officer - Group Functions - Location: Lisbon - Type: Permanent - Band: III Company description Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet and plenty of room to grow. Listed...
-
Head Of Mechanical Engineering
1 semana atrás
Lisboa, Portugal Bloq.It Tempo inteiroAt Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...
-
Head Of Mechanical Engineering
1 semana atrás
Lisboa, Portugal Bloq.It Tempo inteiroAt Bloq.it, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the...