Rrp Consumer Care Associate Portugal

2 meses atrás


Lisboa, Portugal Jti Tempo inteiro

Title: RRP Consumer Care Associate Portugal Job ID: 96868
Country: Portugal
City: Lisbon
Professional area: Customer Service
Contract type: Permanent
Professional level: Experienced
Location: Lisbon, PT, 00000
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
Are you passionate about delivering exceptional consumer care and driving process excellence? Join our team as a Consumer Care Coordinator for RRP Iberia, where you will play a crucial role in supporting our Consumer Care Manager and ensuring top-notch service for our customers.
Position purpose
Support and Coordination: Assist the RRP Iberia Consumer Care (CC) Manager in developing and executing Consumer Care plans, ensuring they align with budget and quality standards.
Escalated Case Management: Handle complex cases and special complaints that cannot be resolved by our suppliers, overseeing device troubleshooting and replacement processes.
Daily Partner Coordination: Manage day-to-day activities with Consumer Care partners, maintaining regular contact and alignment with local and HQ support functions, GCC, HQ Brand Group, and local management.
Standards and Procedures: Ensure all Consumer Care services and activities meet market standards and adhere to company processes and procedures.
Feedback Management: Oversee the Consumer Feedback Management platform, ensuring feedback is properly registered, classified, and followed up on. Escalate special complaints to relevant stakeholders and coordinate the return process for complaint product samples.
Main Areas of Responsibility
Collaborate with the RRP Iberia Consumer Care (CC) Manager to create and implement Consumer Care plans that meet budgetary goals and deliver high-quality results.
Handle and resolve escalated issues that suppliers cannot address, including special complaint handling. Ensure efficient troubleshooting and replacement processes for defective devices.
Supervise daily operations with Consumer Care partners, maintaining consistent communication and alignment with all involved parties (local and HQ support functions, GCC, HQ Brand Group, local management). Ensure all Consumer Care services and activities comply with market standards and company procedures.
Manage the Consumer Feedback Management platform, ensuring all feedback is accurately recorded and categorized. Coordinate follow-up actions for complaints requiring investigation and escalate special complaints to relevant stakeholders. Oversee the return and sorting process for complaint product samples.
Requirements
University Degree
2 years of relevant experience in a similar role, ideally in FMCG marketing/customer experience
Fluency in Portuguese and English (C1) required - knowledge of Spanish is an additional advantage
Proficiency in computer skills at an advanced level required
Independent and autonomous work style with strong analytical and presentation skills
Effective stakeholder management and attention to detail
Exceptional organizational skills and ability to work well in teams
Proficiency with technology and a collaborative approach to tasks
Recruitment process
Thank you very much for your interest in the role. You are welcome to apply.
Are you ready to join us? Build your success story at JTI. Apply now
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.

#J-18808-Ljbffr



  • Lisboa, Portugal Jti Tempo inteiro

    Title: RRP Consumer Care Associate Portugal Job ID: 96868 Country: Portugal City: Lisbon Professional area: Customer Service Contract type: Permanent Professional level: Experienced Location: Lisbon, PT, 00000 At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique...


  • Lisboa, Portugal JTI - Japan Tobacco International Tempo inteiro

    At JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy **working at JTI. To make a difference with us, all you need to do is bring your **human best.** RRP CONSUMER CARE ASSOCIATE PORTUGAL Are you passionate about...


  • Lisboa, Portugal Japan Tobacco International Tempo inteiro

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now!Position: RRP Consumer Care Associate -...


  • Lisboa, Portugal Jti - Japan Tobacco International Tempo inteiro

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.What will your story be? Apply now!Learn more: jti.comRRP CONSUMER CARE ASSOCIATE...


  • Lisboa, Portugal JTI - Japan Tobacco International Tempo inteiro

    We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for **the consumers to choose from**. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are** free to be themselves**, and they are given the...


  • Lisboa, Lisboa, Portugal Japan Tobacco International Tempo inteiro

    About the Role:At JTI, we're looking for a dedicated Consumer Care Coordinator to support our Consumer Care Manager in RRP Iberia. As a key member of our team, you'll play a crucial role in delivering exceptional consumer care and driving process excellence.Key Responsibilities:Support the RRP Iberia Consumer Care Manager in developing and executing Consumer...


  • Lisboa, Lisboa, Portugal Jti - Japan Tobacco International Tempo inteiro

    Discover a fulfilling career at JTI, where you'll have the opportunity to make a real difference in the lives of our customers. As a Consumer Care Excellence Specialist, you will be part of a dynamic team dedicated to delivering exceptional consumer care and driving process excellence.About the Role:We are seeking an experienced professional to join our...

  • Rrp Cx Associate

    2 semanas atrás


    Lisboa, Portugal JTI - Japan Tobacco International Tempo inteiro

    At JTI we celebrate differences, and everyone truly belongs. **46,000 people from all over the world** are continuously building their unique success story with us.** 83% of employees feel happy **working at JTI. To make a difference with us, all you need to do is bring your **human best.** **RRP CX ASSOCIATE** **_Position purpose:_** You will provide...

  • Rrp Cx Associate

    Há 5 dias


    Lisboa, Portugal Phiture Tempo inteiro

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best. What will your story be? Apply now!Learn more: jti.com RRP CX ASSOCIATE Position...


  • Lisboa, Lisboa, Portugal Jti Tempo inteiro

    Company Overview:JTI is a global organization that values diversity and inclusivity. With 46,000 employees from around the world, we strive to create a collaborative work environment.Salary:The estimated annual salary for this position is approximately €40,000 - €60,000 depending on qualifications and experience.Job Description:This role involves...


  • Lisboa, Lisboa, Portugal Japan Tobacco International Tempo inteiro

    At Japan Tobacco International (JTI), we celebrate diversity and create a workplace where everyone feels valued. As a leading international tobacco company, we strive to provide top-notch services to our customers. In this role as a Global Consumer Care Specialist in Portugal, you will play a key part in delivering exceptional consumer care and driving...

  • Rrp Cx Associate

    Há 4 dias


    Lisboa, Portugal Jti Tempo inteiro

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best. You will provide support to the RRP Iberia team in the execution of CX plans,...

  • Rrp Cx Associate

    1 semana atrás


    Lisboa, Portugal Jti Tempo inteiro

    At JTI, we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best. You will provide support to the RRP Iberia team in the execution of CX plans,...


  • Lisboa, Lisboa, Portugal Jti - Japan Tobacco International Tempo inteiro

    Role Summary:Support and Coordination: Assist the Consumer Care Manager in developing and executing Consumer Care plans, ensuring they align with budget and quality standards.Escalated Case Management: Handle complex cases and special complaints that cannot be resolved by our suppliers, overseeing device troubleshooting and replacement processes.Daily...

  • Customer Experience Manager

    1 semana atrás


    Lisboa, Lisboa, Portugal Jti Tempo inteiro

    At JTI, we foster a culture of inclusivity and diversity, where everyone has the opportunity to thrive. With 46,000 employees from diverse backgrounds, we're building a unique success story together. A significant number of our employees feel happy working at JTI, indicating a positive work environment.We're looking for someone who can bring their human best...

  • Digital Transformation Lead

    4 semanas atrás


    Lisboa, Lisboa, Portugal JTI Tempo inteiro

    Job DescriptionWe are seeking a Digital Transformation Lead to join our team at JTI. This role will focus on driving the implementation of our digital ecosystem strategy for Reduced-Risk Products (RRPs), delivering an exceptional omnichannel consumer experience.The ideal candidate will have 5 years of experience in building brand fundamentals through an...

  • Customer Service Portugal

    6 meses atrás


    Lisboa, Portugal Cooper Consumer Health Tempo inteiro

    Requisition ID - 219 - Job Family 1- Supply Chain - Country 1- Portugal - Location 1- Hybrid - About us - Are you ready to join an exciting journey in the world of consumer healthcare? **Cooper Consumer Health** is a leading European consumer healthcare player that develops, produces, and distributes a diverse range of OTC (over-the-counter) products with...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Discover consumer preferences by conducting market research across multiple countries and markets. As a Market Research Associate for Consumer Insights, your key responsibilities will include educating consumers on pilot device usage, follow-up on activity regularity, and updating participant records.About the Role:Educate consumers on pilot device use to...


  • Lisboa, Portugal Freudenberg Home and Cleaning Solutions Tempo inteiro

    Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. Freudenberg Home and...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Senior Clinical Research Associate - Sponsor DedicatedAbout Us: IQVIA is the leading global contract research organization dedicated to driving human health outcomes forward.Job Overview:We are seeking a highly skilled Senior Clinical Research Associate to join our sponsor-dedicated team in Oeiras, Portugal. As a key member of our team, you will be...