Customer Support Agent

2 semanas atrás


Lisboa, Portugal Tn Portugal Tempo inteiro

col-wideJob Description:

Stellenbeschreibung

Bei Pannen und Unfällen sorgst Du als Customer Service Agent (m/w/d) im Bereich Replacement dafür, dass Privatkunden schnell und unkompliziert einen Ersatzwagen zur Verfügung gestellt bekommen. Dabei arbeitet unser Team in Rostock und Lissabon eng mit unterschiedlichen Versicherungs- und Schutzbriefgesellschaften zusammen, deren Aufträge zügig und kundenorientiert per Email oder am Telefon bearbeitet werden. Danach werden Aufträge erstellt und angefragte Fahrzeuge reserviert.
DEINE ROLLE BEI SIXT
Du schaffst für jeden Kunden ein unvergessliches Erlebnis und gehst individuell auf deren Wünsche und Fragen ein
Du sorgst für eine reibungslose sowie schnelle Kommunikation und Abwicklung unserer Kundenanliegen - am Telefon sowie per Email
Du bringst Deine Erfahrungen als Call Center Agent, Kundenbetreuer oder Support-Mitarbeiter ein; gerne auch aus dem internationalen Umfeld
Du bist bereit, im Schichtdienst zu arbeiten (auch sonn- und feiertags)

DEINE FÄHIGKEITEN ZÄHLEN
Du hast Spaß am Kundenkontakt und weißt auch mit anspruchsvollen Kunden umzugehen
Du bist aufgeschlossen, kommunikativ, schreibst und telefonierst gerne
Du hast fließende Deutschkenntnisse in Wort und Schrift und verfügst über gute Englischkenntnisse - ein Telefonat auf Englisch ist kein Problem für dich
Du arbeitest zuverlässig und selbstständig
Du hast eine service- und lösungsorientierte Mentalität
Du hast erste Erfahrungen im Umgang mit MS-Office Programmen (v. a. Word und Outlook)

WAS WIR DIR BIETEN
28 Urlaubstagestatt der gesetzlich vorgeschriebenen 22 Tage
An Deinem Geburtstaghast Du frei
Mobilitätszuschuss:160 EURpro Monat für das Pendeln zum und vom Büro via Bolt
Krankenversicherung,die auch Ehepartner und Kinder abdeckt
1.500 EURBudget auf der Coverflex-Karte
Essenszuschussin Höhe von 8,32 EUR pro Arbeitstag
Mitarbeiterrabattebei SIXT-Automieten
Hybrides Arbeitsmodell:Bis zu 3 Tage pro Woche kannst Du von zu Hause aus arbeiten und 2 Tage pro Woche bist Du im Büro

Zusätzliche Informationen

Dein Arbeitsbereich:
Ein offenes Ohr für unsere Kunden - nichts ist uns wichtiger. Wir sind immer da, wenn es Fragen, Wünsche oder Probleme gibt. Ob per Telefon, E-Mail, Chat oder Social Media, ob auf Deutsch oder Englisch: Wir sind erst zufrieden, wenn unsere Kunden zufrieden sind.
Über uns:
Wir sind ein weltweit führender Mobilitätsdienstleister mit einem Umsatz von 3,07 Milliarden Euro und rund 9.000 Mitarbeitern weltweit. Unsere Mobilitätsplattform ONE vereint unsere Produkte SIXT rent (Autovermietung), SIXT share (Carsharing), SIXT ride (Taxi-, Fahr- und Chauffeurservices), SIXT+ (Auto Abo) und gibt unseren Kunden Zugang zu unserer Flotte von 222.000 Fahrzeugen, den Services von 2.500 Kooperationspartnern und rund 5 Millionen Fahrern weltweit. Zusammen mit unseren Franchise-Partnern sind wir in mehr als 110 Ländern an 2.098 Vermietstationen präsent. Bei SIXT stehen ein erstklassiges Kundenerlebnis sowie ein herausragender Kundenservice an erster Stelle. Wir setzen auf echtes Unternehmertum und langfristige Stabilität und richten unsere Unternehmensstrategie mit Weitsicht aus. Mit uns durchstarten und die Welt der Mobilität revolutionieren? Jetzt bewerben



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