Lead Technical Account Manager

Há 5 dias

Porto, Portugal Semasio Tempo inteiro

Why Join SemasioWe are a dynamic global company with access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI.Our team is global, located in the US, UK, Portugal, Germany and Denmark. We remain tight-knit across time zones through open communication and consistent collaboration. We care about cultivating an inclusive, approachable and ambitious culture while having fun along the way. We believe diversity fosters creativity, innovation and a sense of community.Join us in our mission to lead the privacy-first performance revolution.If this sparks curiosity, then read onYour RoleSemasio is a Unified Targeting provider that enables digital marketers to reach their target audience by seamlessly combining Audience and Contextual targeting. Our clients are leading global media agencies, brands and publishers, and we operate globally within the NAM, EMEA and APAC regions.We are seeking a highly skilled and motivated Lead Technical Account Manager to join our team. The Lead Technical Account Manager will play a pivotal role in ensuring the successful implementation, optimization, and ongoing support of our ad tech solutions for clients across the EMEA, APAC, and NAM regions, while leading a team of Account Managers. This position requires a strong understanding of advertising technology, exceptional client-facing skills, and the ability to collaborate effectively with cross-functional teams.Day to DayServe as the primary point of contact for technical communication with partners, clients and the internal development teams, ensuring clear and consistent alignment on project goals and requirementsOversee and coordinate various partner projects, ensuring timely delivery and adherence to project specificationsManage and coordinate efforts across EMEA, US, Latam & APAC (Global) markets, including DSPs, SSPs, Data Partners and pricing strategies, to ensure alignment and efficiency in operationsFoster strong relationships with partners, collaborating on joint initiatives and projects to drive mutual success and innovationProvide technical support and troubleshooting assistance to partners, clients and internal teams, addressing issues promptly and effectively through a ticketing systemWork closely with Commercial Leadership, Customer Success Managers, Engineering and other key stakeholders at Semasio to ensure efficient interdisciplinary communicationMaintain and improve the user interface of the SaaS platform for client interactions, ensuring a seamless and user-friendly experienceCreate and maintain detailed documentation of processes, communications, and project progress, providing regular reports to stakeholdersSupport client-facing teams in the setup and optimization of targeting solutions for programmatic campaign requestsManage, guide and mentor a team of Technical Account ManagersCoordinate, distribute and promote the global off-the-shelf targeting offerings across multiple partner marketplacesPreferred ExperienceBachelor's degree in Computer Science, Engineering, Marketing, or related field5+ years of Technical Account or Business Development experience preferably in consulting and managing around complex software solutionsStrong technical background with expertise in ad serving platforms, programmatic advertising, data management platforms (DMPs), and related technologiesExperience or interest in the online marketing industryExcellent communication, negotiation, and presentation skills and ability to convey complex technical concepts to non-technical audiences effectivelyPrevious team management experience, with hands on mentality and drive to learn and understand new topicsSales and relationship building skillsSpeaks and writes German and English fluentlyPerks & BenefitsCompetitive salaryHealth InsuranceFlexible working hoursRemote work optionsHalf-day fridays, to start your weekend early25 days paid time off + extra days offA fun, global team and a flat structureTeam activities and volunteering daysA spacious office, right in the center of Porto (close to Casa da Música)And all the other usual things – free snacks & drinks, team activities, office events, etc.#J-18808-Ljbffr

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