Swedish-Speaking Customer Support Agent In Riga

Há 1 mês


Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiro

Join our client´s Team within FinTech at their new office in Riga as a Customer Support Agent
Are you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.
Educational / Professional Qualification:
Near-native proficiency in Swedish (CEFR level C1).
Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
Previous experience in an outsourced customer service environment is advantageous.
Work Experience / Responsibilities:
Handle phone calls with customer queries and provide resolutions to end-users.
Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
Escalate priority issues per client specifications to the immediate lead as applicable.
Work independently and within a team, fostering effective communication with internal and external contacts.
Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
Complete hours of staffed time on all rostered days.
Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
Attend required trainings.
Advanced understanding of using computers, adept at multitasking across systems and applications.
Optimistic, friendly, positive, and self-motivated personality.
Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.
Willingness to work shift hours/part-time (to the extent legally possible), adapting quickly to changes in prioritization.
For agents handling written customer contact: Excellent written communication skills in Swedish and a minimum typing speed of 50 words per minute.
Clear background check with no criminal record, default payments, or unfavourable credit data.
Minimum age of 18 years old.
Why Choose Riga?
Riga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. From its picturesque Old Town to its bustling markets and lively cafes, Riga has something for everyone. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect backdrop for both work and leisure. Plus, our company provides full support with relocation, making the transition to this dynamic city seamless and enjoyable. Don't miss out on this incredible opportunity to embark on a fulfilling career journey in Riga
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, Suriname and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
Related tags
-
JOB SUMMARY
Swedish-speaking Customer Support Agent in Riga NordicJobsWorldwide.com FOLLOW Swedish Riga 2 months ago Entry / Junior Full-time
Other job posts you may be interested in

#J-18808-Ljbffr



  • Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiro

    Join our client´s Team within FinTech at their new office in Riga as a Customer Support Agent!Are you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish...


  • Lisboa, Portugal Nordicjobsworldwide.Com Tempo inteiro

    Join our client´s Team within FinTech at their new office in Riga as a Customer Support Agent!Are you fluent in Swedish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    **Job Summary**As a Swedish-speaking customer support agent, you will play a crucial role in providing exceptional service to our clients. Your native fluency in Swedish and excellent communication skills will enable you to handle phone calls, respond to emails, and resolve customer inquiries efficiently.Competitive Salary and BenefitsWe offer a competitive...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    We are seeking a highly skilled Swedish language customer support expert to join our team in Riga. This exciting opportunity allows you to work with a renowned Swedish fin-tech client and be part of a dynamic project.Job OverviewThis role involves handling phone calls and providing resolutions to end-users, as well as recording case resolutions in the...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Join Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Join Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client :Our client...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a skilled Customer Support Agent to join our team in Riga, Latvia. The ideal candidate will have near-native proficiency in German and excellent English skills.The successful candidate will handle phone calls with customer queries, provide resolutions, and record case resolutions in the contact center tool. They will also ensure cases are...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Join Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...


  • Lisboa, Portugal speakit Tempo inteiro

    To support us on our mission, we are looking for talented and highly ambitious Customer Support Agents. In this role, you are responsible for providing quick and competent assistance for our customers. You must be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Role OverviewAs a Swedish-Speaking Technical Support Agent, you will play a vital role in delivering exceptional customer service to our valued clients. Your fluency in Swedish, combined with your problem-solving skills and strong communication abilities, will enable you to assist customers effectively, resolving their inquiries and providing the highest...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Are you a Dutch-speaking customer support specialist looking for an exciting opportunity to work in the heart of Europe? We have a permanent job opening for a Customer Support Agent in our Riga office.About the Role:We are seeking a highly skilled and motivated individual who is fluent in Dutch and has excellent communication skills. As a Customer Support...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a highly skilled and multilingual Customer Support Agent to join our team in Riga, Latvia. As a key member of our client's brand-new office, you will play a vital role in delivering exceptional customer experiences for a renowned Swedish fin-tech client.About Our Client:Our client represents the connected world, offering innovative and...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a skilled Customer Support Agent to join our German-speaking team in Riga, Latvia. This is an excellent opportunity for individuals with near-native proficiency in German and experience in outsourced customer service environments.The successful candidate will be responsible for handling phone calls with customer queries, providing resolutions,...


  • Lisboa, Portugal RecruitmentJunky Ltd Tempo inteiro

    **Job Title**:Bilingual Customer Support Agent - Swedish **Location**: Lisbon **Job Type**:Full-time **About the role**: **Key Responsibilities**: - Provide accurate and timely information to customers regarding product features, usage, and troubleshooting steps. - Collaborate with cross-functional teams, including Engineering and Product Development, to...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    About the JobAs a customer support professional, you will work with our client's brand-new office in Riga to provide top-notch service to their clients. To be successful in this role, you will need to be fluent in German and English, have excellent problem-solving skills, and a passion for delivering exceptional customer experiences.About Our ClientOur...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Establish a successful career as a customer support specialist in Riga, Latvia.We are seeking an enthusiastic and detail-oriented individual to join our team. As a customer support agent, you will be responsible for handling phone calls, emails, and chats with end-users, providing resolutions to their queries and ensuring high-quality service standards.About...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    We are seeking a highly skilled Team Leader to join our client in Riga, Latvia. The ideal candidate will have native Swedish language skills and experience in the call-center industry.As a Team Leader, you will be responsible for motivating and developing team members, driving process performance, and leading complex client engagements. You will also provide...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a highly skilled Customer Support Specialist to join our team in Riga, Latvia.About the Role: As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.Key Responsibilities:Handle customer inquiries and resolve issues efficiently and...


  • Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

    Job Title: Swedish Team Leader for a Fintech Project in Riga, LatviaWe are seeking an experienced Team Leader to lead our client's team in Riga, Latvia, on a FinTech project. The ideal candidate will have near native Swedish language skills and experience in team leadership within the call-center industry.About the CompanyOur client represents the connected...


  • Lisboa, Lisboa, Portugal Vertente Humana, Lda Tempo inteiro

    Job Title: Swedish Customer Support AgentAbout the Job:We are seeking a highly motivated and customer-focused Swedish language support agent to join our team at Vertente Humana, Lda.Key Responsibilities:Provide excellent customer service to clients via phone calls.Communicate effectively with customers in Swedish, resolving their queries and concerns.Work...