**Technical Support Specialist for Swedish-Speaking Customers in Greece**

Há 1 mês


Lisboa, Lisboa, Portugal Nordicjobsworldwide Tempo inteiro

Role Overview
As a Swedish-Speaking Technical Support Agent, you will play a vital role in delivering exceptional customer service to our valued clients. Your fluency in Swedish, combined with your problem-solving skills and strong communication abilities, will enable you to assist customers effectively, resolving their inquiries and providing the highest level of support.

Key Responsibilities
• Handle customer inquiries via phone, email, and chat in a professional and timely manner, ensuring customer satisfaction.
• Diagnose and troubleshoot customer issues, providing accurate and efficient solutions.
• Document and maintain detailed records of customer interactions and solutions provided.
• Collaborate with cross-functional teams to resolve complex cases and escalate issues when necessary.
• Contribute to process improvements and share customer feedback to enhance overall customer support.

Requirements
• Native or near-native fluency in Swedish and excellent command of English, both written and spoken.
• Strong customer-oriented mindset with a passion for delivering exceptional service.
• Excellent communication and interpersonal skills, with the ability to empathize and adapt to customer needs.
• Problem-solving abilities and a keen interest in troubleshooting technical issues.
• Proven ability to work independently, prioritize tasks, and multitask effectively.

Benefits
We offer a comprehensive relocation package, including flights to Greece, assistance in finding suitable long-term housing, and support in navigating the local culture and establishing yourself in your new environment. You will also have access to paid training, in-house doctor and medical insurance, and excellent career advancement opportunities.



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