Technical Support Specialist in Greece
Há 5 dias
About the Role
We are seeking an experienced Technical Support Specialist to join our team in Athens, Greece. This is a fantastic opportunity for individuals who are passionate about providing exceptional customer service and technical support.
Key Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
What You Will Bring:
- Fluent Finnish language skills
- Excellent communication skills
- Sales experience with consumer products and services will be an asset
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
On Offer:
- Competitive monthly salary of €3,500 + 2 extra salaries per year (€7,000 total)
- Complete support to help you ease your relocation to Greece (flight tickets, accommodation, house searching process)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
Requirements:
- Candidate must have EU citizenship or permission to work in Greece
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