Canon Technical Support Specialist in Greece

Há 1 mês


Lisboa, Lisboa, Portugal City Job Offers Tempo inteiro

About the Company
We are a global leader in providing exceptional technical support services for renowned brands like Canon. Our team in Greece is dedicated to delivering top-notch customer service through multiple communication channels. We value professionalism and customer satisfaction, and we're looking for a skilled Norwegian-speaking technical support specialist to join our team in Greece.

Your Profile
We're looking for a candidate with strong Norwegian language skills, excellent customer service experience, and technical aptitude. You should be able to troubleshoot technical issues, perform data entry efficiently, and communicate effectively with customers and colleagues. As a team player, you'll work collaboratively with our team to deliver exceptional customer service and resolve customer problems.

Your Responsibilities
As a Canon Technical Support Specialist in Greece, you'll be responsible for responding to customer requests through calls, emails, and chat, maintaining solid customer relationships. You'll also log calls into the customer relationship database, follow escalation procedures, and ensure cases are tracked and closed efficiently and timely. You'll work closely with our team to develop effective relationships with colleagues and provide feedback on issues and improvements.

Benefits
We offer comprehensive training in English for 15 working days, conducted remotely. You'll work from home with equipment provided, and enjoy a flexible work schedule with 8-hour shifts in rotation. You'll also receive monthly bonuses up to €200 based on performance, holiday pay, and annual bonuses. We'll provide relocation support, including a flight ticket, taxi from the airport, and up to 4 weeks accommodation upon arrival. You'll also have access to various benefits and discounts for all employees.



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