Financial Services Customer Support Specialist in Greece
4 semanas atrás
About Us
We are a leading provider of customer experience solutions, and we're looking for talented individuals to join our team in Greece. With a strong focus on innovation and technology, we help some of the world's top companies deliver exceptional customer experiences.
Salary and Benefits
We offer a competitive monthly salary, plus two extra salaries per year, as well as a range of benefits including health care, numerous discounts, and opportunities for professional growth and development.
Job Description
We are seeking a highly motivated and customer-focused individual to join our Customer Care team in Greece. As a Financial Services Customer Support Specialist, you will be the primary point of contact for customers and clients, providing seamless support through phone calls, emails, and chats.
Your responsibilities will include:
- Providing daily support and consulting clients on best practices about their business
- Responding to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
- Resolving issues as they arise - timely and efficiently
- Striving for excellence in every interaction, aiming for increased product usage and customer loyalty
Required Skills and Qualifications
To be successful in this role, you will need:
- Fluency in Bulgarian
- Very good use of English - both in written and spoken language
- Work experience in a customer support role is a plus
- An interest in digital banking and payment solutions is desired
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Tech savviness & learning agility
Why Join Us?
We offer a great working environment with relaxing break areas, and a state-of-the-art premises. We're a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all. You'll have the chance to advance your career and work for a multinational company, developing strong experience and skills, while representing one of the biggest brands worldwide.
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