Customer Support Specialist for Financial Services

4 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Greece Tempo inteiro

Customer Support Role for Financial Services

We are seeking a highly skilled Bulgarian speaking customer support agent to join our team in Greece. As a customer support specialist, you will be the primary point of contact for customer and client requests, providing a seamless customer experience through phone calls, emails, and chats.

Key Responsibilities:

  • Be the primary point of contact for customer and client requests
  • Provide daily support and consult clients on best practices about their business
  • Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
  • Resolve issues as they arise - timely and efficiently
  • Strive for excellence in every interaction, aiming for increased product usage and customer loyalty

Requirements:

  • Fluency in Bulgarian
  • Very good use of English - both in written and spoken language
  • Work experience in a customer support role is a plus
  • An interest in digital banking and payment solutions is desired
  • Exceptional communication & soft skills, as well as a problem-solving mentality
  • Tech savviness & learning agility
  • A genuine sense of ownership along with an unbreakable team spirit
  • Flexibility in adapting to a fast-paced environment

What We Offer:

  • Complete support to help you ease your relocation to Greece
  • Competitive monthly salary + 2 extra salaries per year
  • Refer-A-Friend : Bring your friends and receive great bonuses
  • Health care benefits and numerous other discounts
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for a Great Place to Work-Certified Company that fosters diversity

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.



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