Italian-Speaking Customer Service Expert

4 semanas atrás


Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

Italian-speaking Customer Service Expert Workster partners with a leading BPO/outsourcing company who is seeking to hire Italian Customer Service Experts to join their Team in Lisbon.
Primary Responsibilities Respond promptly and professionally to customer inquiries and issues via phone and email.
Provide accurate and detailed information about drone products, features, and specifications.
Assist customers with product setup, troubleshooting, and usage guidance.
Diagnose and resolve technical issues related to drones, remote controllers, software, and accessories.
Process customer orders, returns, and exchanges.
Track and update customers on the status of their orders.
Stay informed about the latest drone models, software updates, and industry trends.
Provide product recommendations based on customer needs and preferences.
Your Qualifications A very high level of Italian (spoken and written) (C1)
A high level of English
You are very well organized and have excellent interpersonal skills
You can put yourself in our customers' shoes, analyze their problems and offer them individual solutions
You know how to work within a team, you are easy-going
You adjust quickly to new environments, and you can follow procedures and deal with deadlines
The Offer Excellent base salary
Great relocation package if needed with flight reimbursement and accommodation benefits
Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program – Free, confidential, and impartial guidance and support
Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organization
Option to sign-up for Discounted Private Health Insurance
Performance Bonus + End of Contract Bonus
And many others
Apply & Shine Show us what makes you stand out Check out our international openings and apply today - it takes one minute.
Let's Connect Congratulations We'd love to get to know you better. If your profile matches our openings, you can expect a contact from us within 48 hours to explore your experiences and aspirations.
Connect with the Employer Your chance to shine Engage directly with the employer. We'll assist you in preparing for the interview so you can put your best foot forward.
You're In Welcome Aboard Congratulations, you've got the job We'll guide you through onboarding and potential relocation for a smooth start. This process aims to make the journey to your new career professional, engaging, and focused on finding the right match for you.

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