Trust And Safety
Há 14 horas
Trust and Safety – Assistant Contact Center ManagerThe Assistant Contact Center Manager (ACM) is a senior role that involves overseeing the provision of services, taking immediate decisions on the floor to drive the KPIs by managing a team of 1st Line Managers.
What you'll doEnsure compliance with all principles of the TOPS methodology and ensure that compliance is being followed by all team members;Utilize management tools including, but not limited to:Daily Supervisor Meeting (DSM);In-Shift Meeting;Supervisor Shadow Observation Forms;PSP Meetings;Apply motivational and disciplinary procedures as an important part of the ACM's role;Develop plans to achieve objectives;Conduct KPI performance analysis;Participate and ensure the PSP (Problem Solving Process) is utilized to solve process-level problems whenever a KPI is not reaching target;Proactively identify risks in projects he/she is responsible for and suggest ways of internal control to reduce associated risks;Interact with other departments to improve and maximize project results.What you'll needAt least two years in Customer Experience Management and shared services and/or related industries in a management position (preferential);Fluency in written and spoken English is essential;Higher Education Degree (preferential);Google Workspace management;Excellent written and verbal communication skills to deliver clear messages;Strong attention to detail to ensure information is complete and accurate.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe, as recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal by Exame magazine With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Apply nowBecome a member of a worldwide team.
#J-18808-Ljbffr
-
Trust and Safety Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Speakit Tempo inteiroCompany OverviewSpeakit is a leading platform dedicated to ensuring the safety and trustworthiness of online interactions. As a Trust and Safety Specialist, you will play a crucial role in maintaining the integrity of our platform.SalaryThe estimated salary for this position is approximately 1040 euros gross per month (12 payments per year) with...
-
Trust and Safety Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Speakit Tempo inteiroJob OverviewWe are seeking a highly skilled Trust and Safety Specialist to join our team at Speakit. As a key member of our team, you will play a crucial role in maintaining the integrity and safety of our platform.Salary and BenefitsThe successful candidate can expect a competitive salary of 1040 euros gross per month (12 payments per year), with...
-
Senior Trust and Safety Expert
4 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Title:Senior Trust and Safety Expert - LisbonCompany Overview:Cross Border Talents is a dynamic company seeking an experienced Senior Trust and Safety Expert to join our team in Lisbon, Portugal. We are committed to providing top-notch customer service and ensuring the safety of our users.Estimated Salary:€45,000 per yearJob Description:The Senior...
-
Trust And Safety Lead
Há 1 mês
Lisboa, Portugal Teleperformance Portugal Tempo inteiroWhat you can expect As a Trust & Safety (T&S) Lead, your main task will be to oversee, lead, manage, and support the specialists team. You will have to ensure that the work is divided evenly and to the people with the expertise in the area while guaranteeing the job is well performed and the quality maintained. If you feel like this is up your speed, then...
-
Slovak Language Trust and Safety Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroJob Title: Slovak Language Trust and Safety SpecialistAbout the Role:We are seeking a highly skilled Slovak Language Trust and Safety Specialist to join our team at Recruitment Direct. As a key member of our team, you will play a critical role in ensuring the safety and security of our clients.Key Responsibilities:Evaluate escalated cases to identify...
-
Trust and Safety Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is partnering with a leading Outsourcing/BPO consultancy. This esteemed organization is seeking to onboard a Trust Safety Investigator to join their teams in Lisbon, supporting a major technology company that provides mobility services, vehicle and scooter rentals, car sharing, and food delivery services.Position: Security Assurance...
-
Trust and Safety Leadership Position
2 meses atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroAbout the Role:As a Trust and Safety Lead at Teleperformance Portugal, you will be responsible for overseeing and managing a team of specialists. Your main task will be to ensure that work is divided evenly and that the job is well performed and quality maintained.Key Responsibilities:Lead and motivate employees to meet and exceed personal targets and team...
-
Senior Software Architect for Trust and Safety Moderation
2 semanas atrás
Lisboa, Lisboa, Portugal Tripadvisor Tempo inteiroUnlock your full potential as a Senior Software Architect at Tripadvisor, where innovation meets community. Our company culture is built on the idea that we're better together, and we welcome you for who you are.About the RoleWe're seeking an experienced leader to spearhead the modernization of our Trust & Safety platform, a strategic priority that will...
-
Lisboa, Portugal Recruitment Direct Tempo inteiroCzech Speaking Trust and Safety Investigator - LisbonLisbon, Portugal - Office basedOur client is recruiting Czech speakers for this Trust and Safety Investigator role.Gross salary per month is €1060 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary can be...
-
Czech Speaking Trust And Safety Investigator
4 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroDescription Czech Speaking Trust and Safety Investigator - LisbonLisbon, Portugal - Office based Our client is recruiting Czech speakers for this Trust and Safety Investigator role.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment).Alternatively if no accommodation is required gross...
-
Slovak Speaking Trust And Safety Investigator
2 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroSlovak Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office based Our client is recruiting Slovak speakers for this Trust and Safety Investigator role. Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary...
-
Czech Speaking Trust And Safety Investigator
2 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroCzech Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office based Our client is recruiting Czech speakers for this Trust and Safety Investigator role. Gross salary per month is €1060 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary can...
-
Slovak Speaking Trust And Safety Investigator
2 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroSlovak Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office basedOur client is recruiting Slovak speakers for this Trust and Safety Investigator role. Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, gross salary...
-
Slovak Speaking Trust And Safety Investigator
2 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroSlovak Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office basedOur client is recruiting Slovak speakers for this Trust and Safety Investigator role.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary can...
-
**Trust and Safety Operations Director**
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroAbout the CompanyTeleperformance Portugal is a leading multinational company that provides innovative solutions to various industries. With over 12,000 employees from 111 nationalities, our team offers services in 35 languages, making us a multicultural and highly skilled organization.About the JobWe are seeking an experienced Trust and Safety Lead to join...
-
Slovak Speaking Trust And Safety Investigator
4 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroSlovak Speaking Trust and Safety Investigator - LisbonLisbon, Portugal - Office basedOur client is recruiting Slovak speakers for this Trust and Safety Investigator role.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary can...
-
Slovak Speaking Trust And Safety Investigator
4 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroSlovak Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office based Our client is recruiting Slovak speakers for this Trust and Safety Investigator role.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment).Alternatively if no accommodation is required gross salary...
-
Czech Speaking Trust And Safety Investigator
4 meses atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroCzech Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office based Our client is recruiting Czech speakers for this Trust and Safety Investigator role.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment).Alternatively if no accommodation is required gross salary...
-
Lisboa, Portugal Recruitment Direct Tempo inteiroSlovak Speaking Trust and Safety Investigator - LisbonLisbon, Portugal - Office basedOur client is recruiting Slovak speakers for this Trust and Safety Investigator role.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, gross salary...
-
Czech Speaking Trust And Safety Investigator
3 semanas atrás
Lisboa, Portugal Recruitment Direct Tempo inteiroCzech Speaking Trust and Safety Investigator - LisbonLisbon, Portugal - Office basedOur client is recruiting Czech speakers for this Trust and Safety Investigator role.Gross salary per month is €1060 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, gross salary can...