Senior Customer Support Consultant

Há 1 mês


Lisboa, Portugal Roomraccoon Tempo inteiro

RoomRaccoon

RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.

Our diverse team of 100 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Xmas vouchers.

Interested? Keep reading on

Job title : Senior Customer Support Consultant: German or Dutch Speaking

Location : Only considering applications-based in Cape Town, South Africa and Lisbon, Portugal

Language : German or Dutch

Work-type : On-sight

Terms : Full-time (12 month contract > Permanent)

Your North Star

To elevate the quality of customer support and ensure seamless team operations by guiding Customer Support Consultants (CSCs) toward excellence. Through fostering product expertise, managing complex escalations, and enriching the knowledge base, the Senior CSC empowers the team to consistently deliver outstanding service.

Day in the life of a Senior Customer Support Consultant

In addition to meeting your defined target on the CSC Performance Framework, your main duties as a SCSC will be to:

Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.

Lead new product release validations.

Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.

Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework.

Key skills :

Non-negotiable : Fluent in German or Dutch

Has 2+ years' experience in a service-oriented, technical or customer support role as 2IC or in a leadership role

Beneficial skills :

Hotel (front desk/reservations) / and or hospitality experience (advantageous)

How to be successful as Senior Customer Support Consultant

Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally

Technical proficiency in working on different systems (training will be provided)

Perks for SA :

Free Food Fridays

Mac environment

Medical Aid contribution

Incentive based commission

Formal Training budget

Annual Hotel experience

Equity

Birthday & Christmas Vouchers

Perks for PT/ES :

Free Food Fridays

Mac environment

Incentive based commission

Formal Training budget

Annual Hotel experience

Equity

Birthday & Christmas Vouchers

RoomRaccoon Values :

Accountability

Beat Yesterday

Clock Speed

Deals a Deal

Empower Another

Disclaimer : Thanks so much for your excitement about joining RoomRaccoon We're lucky to have so many talented people eager to be part of our team, so we're reviewing applications as they come in. If you don't hear from us within three weeks, it means we've decided to move forward with other candidates this time—but don't be discouraged Keep an eye on our careers page , and we'd love for you to apply for roles that fit your talents in the future

#J-18808-Ljbffr



  • Lisboa, Portugal Roomraccoon Tempo inteiro

    Title: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of...


  • Lisboa, Portugal Roomraccoon Tempo inteiro

    Title: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of...


  • Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Title: Senior Customer Support ConsultantTerms: OnsiteLocation: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals,...


  • Lisboa, Lisboa, Portugal RoomRaccoon Tempo inteiro

    Senior Customer Support ConsultantWe are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key ResponsibilitiesConduct quality...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view. About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon - A City of Endless PossibilitiesLisbon, a captivating destination where modern architecture seamlessly blends into historic neighborhoods. From seafood to bacalhau, you'll find an array of restaurants offering delicious meals at affordable prices with breathtaking sea views.Company OverviewWe empower companies to modernize technology, reimagine...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    About LisbonLisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the jobWe help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...


  • Lisboa, Lisboa, Portugal RoomRaccoon Tempo inteiro

    Job Role SummaryWe are seeking a highly skilled Senior Customer Support Consultant to elevate our customer support quality and ensure seamless operation of our customer support team.The ideal candidate will guide Customer Support Consultants towards excellence, foster product expertise, manage complex escalations, and contribute to our knowledge base...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Our CompanyAt Customer Labs, we help businesses modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. We're committed to delivering exceptional customer support that meets the evolving needs of our clients.Salary DetailsWe offer a competitive salary of € 50,000 per annum, plus a performance-based...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Are you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Are you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...

  • Customer Support Consultant

    2 semanas atrás


    Lisboa, Lisboa, Portugal Supportyourapp Inc. Tempo inteiro

    About the RoleAs a Customer Support Consultant at SupportYourApp Inc., you will thrive in a multicultural and multilingual environment while enjoying a remote work setup. This role offers the opportunity to master new skills, achieve challenging goals, and grow with our People First management approach.


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    About the Role:We are seeking a highly skilled Senior Customer Support Team Lead to join our team at RoomRaccoon.Key Responsibilities:Lead and guide Customer Support Consultants towards excellence in providing high-quality support to our customers.Manage complex customer issues and escalations, ensuring a seamless operation of our customer support...


  • Lisboa, Portugal Support Tempo inteiro

    Customer Support FR/ES Speaker @ MoveWORK To respond to incoming requests from platform users via the various communication channels;Responsibilities:Follow up requests until they are resolved in accordance with the internal process;Respond quickly and effectively to emergencies and reassure customers in the event of a problem;Escalate any difficulties...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    German Senior Customer Care Consultant For Tech Company LisboaDescriptionRole Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Dutch Senior Customer Care Consultant For Tech Company Lisboa DescriptionRole OverviewAs a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    German Senior Customer Care Consultant For Tech Company LisboaDescriptionRole Overview: As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    **Job Title:** Global Customer Support StrategistAbout the Company:Buscojobs Portugal is a leading provider of hotel management systems, founded by Nadja Buckenberger and Tymen Van Dyl in 2017. Our mission is to redefine hotel operations through our innovative solutions.Our Benefits:We offer a comprehensive benefits package, including equity, formal training...


  • Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Dutch Senior Customer Care Consultant For Tech Company Lisboa Description Role Overview As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client...